At Giacom, we are so confident in our network and Internet backbone connection, we provide a 100% planned network uptime Service Level Agreement on your dedicated server.

Based on multiple network connections and intelligent load-balancing techniques, we are able to keep the network performance at its maximum potential at all times.

Should you report the Giacom network is down for even 1 minute, we will refund to you the entire cost of your server subscription for that 24 hour period.*

*This SLA excludes planned outages which you will be notified of at least 24 hours in advance.

Monitored
Every server on the Giacom network is monitored electronically 24 hours a day, seven days a week. Within four minutes of a server ceasing to operate, our network management team will be notified and can take action.

Normally, a reboot of the server can resolve the problem, however, although it is rare, when server failure involves serious software errors or a hardware failure, we will work to resolve the issue within the shortest possible time.

Because you hire the server from us, we are responsible for any hardware repairs that are necessary, ensuring you are not presented with spiralling costs of hardware maintenance.