Job vacancies

Do you want to work for one of the friendliest, most hard-working and professional teams around? Then take a look at our job vacancies below...

We currently have 5 vacancies available.

No recruitment agencies please.


Software Developer

Who are we?

Are you ready to work for the industry leader in Cloud Services?

Giacom has massive sustainable growth plans and we know we can do it with the right talent onboard. We're very excited about our year on year growth to date and our credible industry partners, such as Microsoft, TalkTalk, Bitdefender are excited too. We've doubled in size the last two years and with further investment we're ready to go again thanks to our Cloud Market.

Our highly skilled and knowledgable staff are developed and retained through solid career paths and as we continue to grow, our values ensure that our people remain at the heart of the business.

Who are you?

If you are value driven with a passion for technology and innovation then we want to hear from you!

We love our developers to be team players, who aren't adverse to a good process but also able to think outside that box... it helps if you're super organised too!!

So what about the role?

Reporting to your teams Senior Developer, we want you to deliver, maintain and enhance the Giacoms' Cloud.Market platform and the systems which support this. You will be working in 2 week sprints with a varied backlog so you'll never be bored!!

Here's just some of the 'stuff' you might be working on:

  • Producing quality software in line with our high standards
  • Working with other teams in the business to make sure expectations are met
  • Supporting and guiding the Techncial Support team and dealing with incidents in a super efficient manner

So, what essential things do we need you to have?

  • A relevant technical degree
  • C# - with a minimum 2 years commercial experience
  • Web technologies – JavaScript / Angular 4, .NET
  • MySql and Powershell
  • Source Code Control and Version Control (GIT)

What's in it for you?

We are building a great culture here at Giacom, whether that's grabbing some great "bean to cup coffee", or a game of pool in our chill out area. We offer a competitive salary with added employee benefits, development opportunities, and recognition for hard work... We can't wait to meet you!

We encourage all applicants who are interested in this role to forward their details to apply@giacom.com.

1st Line Technical Support Advisor

Who are we?

Are you ready to work for the industry leader in Cloud Services?

Giacom has massive sustainable growth plans and we know we can do it with the right talent onboard. We’re very excited about our year on year growth to date and our credible industry partners, such as Microsoft, Symantec and Bitdefender are excited too. We've doubled in size the last two years and with further investment we’re ready to go again thanks to our Cloud Market.

Our highly skilled and knowledgeable staff are developed and retained through solid career paths and as we continue to grow, our values ensure that our people remain at the heart of the business.

Who are you?

The ideal candidate must be a team player who can slot into our small team and work across all departments. We're all about our values here at Giacom and love to develop all our employees, so if you're committed to progressing, we want to hear from you!

We also love our 1st line tech support to be customer focussed individuals who aren't averse to a good process but also able to think outside that box too!

So what about the role?

Reporting directly to our Operations Manager... Here's just some of the 'stuff' you might be working on:

  • Taking support calls over the phone, accurately recording the problem in detail and providing first-line resolution
  • Taking ownership and analysing incoming support tickets, communicating with the reseller and working towards a resolution
  • Escalating to 2nd line support (if necessary) and providing accurate and detailed description of the problem
  • Ensuring that problems are resolved within stated Service Level Agreement targets
  • Participating in continuous service improvement activities, assisting with root cause analysis

So, what essential things do we need you to have?

  • Previous first line support experience, with a strong ethos for going the extra mile
  • Demonstrable skills in email, networking, internet and related technologies
  • A particularly strong understanding of email technologies is essential as hosted mail is our core business
  • Deep understanding of Outlook configuration, SMTP settings and related DNS records
  • Understanding of operating systems (primarily Windows) and core networking principles will give a good foundation for this role

What's in it for you?

We are building a great culture here at Giacom, whether that's grabbing some great "bean to cup coffee", or a game of pool or air hockey in our chill out area. We offer a competitive salary with added employee benefits, development opportunities, and recognition for hard work... We can't wait to meet you!

We encourage all applicants who are interested in this role to forward their details to apply@giacom.com.

1st Line Technical Support Apprentice

Role Purpose

To develop the key skills, qualifications and customer skills to operate in a 1st Line Technical Support role.

Responsibilities & Accountabilities

  • Take support calls over the phone, accurately recording problem details and providing first-line resolution
  • Analyse and take ownership of incoming support tickets, communicating with the reseller and working towards a resolution
  • Where necessary escalate to 2nd line support, providing accurate and detailed description of the problem, diagnostic steps already carried out, etc
  • Ensure that problems are resolved within stated Service Level Agreement targets
  • Participate in continuous service improvement activities, assisting with root cause analysis

Essential Experience & Skills

  • A real interest in working in a technical role
  • Some experience of building PCs as a hobby
  • Ability to quickly learn about products and services
  • Strong written, verbal and interpersonal skills
  • Accomplished user of Microsoft Office
  • Ability to remain calm under pressure and handle rejection
  • Excellent customer service skills

Desirable Experience & Skills

  • Experience of working in the CSP or Technology Industry
  • Excellent negotiation skills

Personal Attributes

  • Flexible attitude and approach
  • Team player
  • Ability to work effectively under pressure and to deadlines
  • Excellent organisation and time management skills

Giacom Values

  • We are trusted experts in our field
  • We pride ourselves on keeping things clear and simple
  • We put our customers at the centre of everything we do
  • We make Giacom a great place to work
  • We are innovative and forward thinking

We encourage all applicants who are interested in this role to forward their details to apply@giacom.com.

Sales Accounts Executive

Who are we?

Are you ready to work for the industry leader in Cloud Services?

Giacom has massive sustainable growth plans and we know we can do it with the right talent onboard. We're very excited about our year on year growth to date and our credible industry partners, such as Microsoft, TalkTalk, BitDefender are excited too. We've doubled in size the last two years and with further investment we're ready to go again thanks to our Cloud Market.

Our highly skilled and knowledgeable staff are developed and retained through solid career paths and as we continue to grow, our values ensure that our people remain at the heart of the business.

Who are you?

If you are values driven with a passion for creativity and innovation then we want to hear from you!

We love our Account Executives to be passionate about delivering exceptional Customer Service and to present our services and products to a variety of customers in a professional manner!

So what about the role?

This is a key role to manage, service and develop an existing portfolio of IT Consultants to achieve targets in line with the Company growth plans.

Here’s just some of the 'stuff' you might be doing:

  • Seek and uncover new opportunities to win new business
  • Deliver exceptional customer service
  • Present Giacoms products and services to customers at all levels in a professional manner
  • Attend external events to grow your network and personal development
  • Have a good understanding of the Giacom model, products and services
  • Achieve monthly sales targets

So, what essential things do we need you to have?

  • A minimum of 2 years sales experience in a fast paced B2B environment (a background in the technology industry would be an advantage but not essential)
  • Excellent listening, questioning and problem-solving skills
  • Strong organisational skills with the ability to prioritise
  • Exceptional written & verbal communication skills
  • Competent in the use of MS Office and CRM systems
  • Strong sales presentation skills

What's in it for you?

We are building a great culture here at Giacom, whether that's grabbing some great "bean to cup coffee", or a game of pool or air hockey in our chill out area. We offer a competitive salary with added employee benefits, development opportunities, and recognition for hard work... We can't wait to meet you!

We encourage all applicants who are interested in this role to forward their details to apply@giacom.com.

Web Designer/Developer

Who are we?

Are you ready to work for the industry leader in Cloud Services?

Giacom has massive sustainable growth plans and we know we can do it with the right talent onboard. We're very excited about our year on year growth to date and our credible industry partners, such as Microsoft, TalkTalk, Bitdefender are excited too. We've doubled in size the last two years and with further investment we're ready to go again thanks to our Cloud Market.

Our highly skilled and knowledgable staff are developed and retained through solid career paths and as we continue to grow, our values ensure that our people remain at the heart of the business.

Who are you?

If you are values driven with a passion for creativity, innovation and all things web then we want to hear from you! We love our web designers to be team players, who aren’t averse to a good process but also able to think outside that box... It helps if you’re a whiz with CSS and HTML too!

So what about the role?

For you to succeed in this role, you will need to be highly proficient in HTML, CSS and have solid knowledge of responsive design and SEO best practices. You must be highly adaptable as you will constantly work across a range of projects including some offline, always with our brand objectives at the heart of all you do. It’s a role where you’ll never be bored!!

Here's just some of the 'stuff' you might be working on:

  • Web design and all elements associated including building, maintaining, and updating the Giacom website
  • Responsive email/web design
  • Branding marketing materials
  • Search engine optimisation (SEO)
  • Working closely with our copywriters to create marketing materials, including landing pages, off-line presentations, eBooks, emails and adverts (Produced in Adobe InDesign)
  • Supporting the Creative Manager with UX/Responsive design of our intuitive Cloud Market

So, what essential things do we need you to have?

  • A proven eye for responsive design with attention to user experience and SEO best practices
  • Strong skills in software coding
  • Understanding of Google Analytics
  • An understanding of JavaScript, jQuery, PHP
  • Able to effectively troubleshoot issues and create complete solutions
  • Working knowledge of graphics programs within the Adobe Creative Suite including Photoshop, Illustrator and InDesign
  • Highly proficient in HTML/CSS
  • Dedicated team player who can exchange ideas freely with co-workers and utilize constructive criticism in a professional matter
  • Solid ability in both written and verbal communication with the ability to develop ideas and processes and clearly express them to the team

Preferable but not essential

A foundation degree, HND or degree in a IT-related subject including but not restricted to

  • Web design or web development
  • Multimedia design
  • Digital media development

What's in it for you?

We are building a great culture here at Giacom, whether that's grabbing some great "bean to cup coffee", or a game of pool in our chill out area. We offer a competitive salary with added employee benefits, development opportunities, and recognition for hard work... We can't wait to meet you!

We encourage all applicants who are interested in this role to forward their details to apply@giacom.com.