You will not have to accept new ‘Terms and Conditions’ on your transition to Cloud Market.  

You will have received a notice of assignment of your ‘intY Terms and Conditions’ to Giacom.  

Before you can order a product or make a change to products already ordered, you need to sign/accept the appropriate ‘Service Agreements’ within Cloud Market.  

Go to Resources > Service Agreements and choose from the list > click Download to view. Only the ‘primary Admin’ can view, download, and click ‘Agree now/Agree later’ to sign it digitally. 

These terms cover any flow-down terms and conditions that are applicable to you and/ or your end customer. 

Today, you are billed on the 1st of the month for subscription-based and one-off products. This will change to the 27th of the month going forward. 

You will receive four documents as part of the invoicing run, including:  

•  A ‘Pre bill’, around the 23rd of the month. This contains the expected charges. 
• An “Invoice”, ‘Post Bill’ report and ‘Excel Invoice Data Export’ file on or around the 27th of the month. 

Please find examples of these documents below

Pre-billing report
Post-billing report
Invoice data
Invoice
Azure billing usage

You can access/download these documents by going to Billing > Invoicing and Credit Memos and choose the relevant document from your list. 

You’ll continue to receive by email an ‘Azure Bill’ and ‘Usage Statement’ on or around the middle of the month for the previous month’s usage. You can also download them from Cloud Market by going to Billing > Invoicing and Credit Memos and choose the relevant Azure document from your list.

Examples can be found here.

Pre-billing report
Post-billing report
Invoice data
Invoice
Azure billing usage

Yes, it can be found here.

Cloud Market Billing Guide

Microsoft NCE products will be billed differently. You’ll no longer be charged based on the subscription billing period. From now on, you’ll be invoiced from the 27^th of the current month to the 26^th of the following month. 

The content of your first bill will depend on each subscription end date.

If the subscription end date is before the 26^th of the current month you’ll be billed from the last date billed by intY to the 26^th of the following month – this will show as two lines on your bill.

• The first line contains the charge from the last billed date until the 26^th of the current month.
• The second line contains the charge from the 27^th of the current month to the 26^th of the following month.

If the end date is after the 26^th of the current month you’ll not be billed for that subscription on your first invoice from Giacom. Your second invoice will contain the charge from the end date to the 26^th of the month following the invoice date. This will be split over multiple billing lines. The second invoice will contain the following.

• The first line contains the charge from the last billed date until the 26^th of the current month.
• The second line contains the charge from the 27^th of the current month to the 26^th of the following month.

There will be a change to how you are billed for Exclaimer. An advance charge will be made for each subscription or licence which is active on the 26th. 

If a product is added partway through the billing period (27^th of previous month to 26^th of current month) and removed before the 26th, there will be no charge. 

If a subscription is removed partway through the billing period (27^th of previous month to 26^th of current month), the unused portion of the advance monthly charge will be refunded. 

You will not be charged for Exclaimer on your first invoice as intY will have already billed you for the period 1^st to 30^th/31^st of the current month. Billing will start on the second month. The second invoice will then show

• The first line contains the charge from the 1^st to the 26^th of the current month
• The second line contains the charge from the 27^th of the current month to the 26^th of the following month.

These vendors are handled via snapshot billing based on what’s live in the vendor portal on the 26^th of the month. They are charged in arrears.

You will not be charged for anything that is not live in the vendor portal on the 26^th of the current month.

The invoice period is always the 27^th of the previous month to the 26^th of the current month.

For Microsoft, you can find this using the ‘Subscription Management Report’, which can be found here;

Manage services -> Microsoft 365 -> Global actions dropdown -> Subscription management report

Once successfully transitioned over to Cloud Market all new users will receive an email titled “Giacom – you have been invited to Cloud Market” which contains your user name and invitation link to follow to complete your setup.

After that the portal can be accessed by going to this URL https://giacom.com/sign-in/

To ensure success in your transition, you need to make sure all your enabled internal users within CASCADE meet the requirements of Cloud Market and have logged into CASCADE since January 2023. 

These updates are crucial for maintaining the integrity of your accounts and the data you manage.  

All email addresses should be business addresses and not personal or generic i.e. not gmail.com or outlook.com. 

It’s imperative the main contact for your account has an active email address of a person and isn’t a generic email address i.e. ‘[email protected]’.  

To validate or update this information, please login to CASCADE and navigate to your user profile by clicking on your username in the top right-hand corner and then selecting “Your Organisation”.  

The recovery email address on a user will become their logon for Cloud Market. Please ensure one is set for all uses. 

If you have users who no longer require access to the portal, please ensure that ‘Is Active’ is set to ‘No’ so we know not to transition them.  

We’ll only transition users who are enabled and have accessed CASCADE since January 2023.  

Cloud Market uses Multi-Factor Authentication to protect your account. After you receive your login, you will need to set this up. This is only available for Reseller Admins and Engineers – Customer Admins at this time cannot use MFA

Watch how to set it up here – Cloud Market – Enabling Multi-Factor Authentication (MFA)

Yes, your users can have different permissions on Cloud Market.  

Your ‘Primary Admin’ can manage your user profiles and will have full access to the system with ‘Administrator’ privileges.  

If you wish to restrict or update access to specific users, click on your email address in the top right corner of the screen > choose Organisation Members to see all engineers (users) listed > click into the relevant user to restrict/update their access level. 

View our Knowledgebase guide for a full step-by-step guide on how to do this once you have logged in. 

Each account needs its own a unique email address to log on to Cloud Market.  

We’ll create your end user access and provide you with the details. You can manage these yourself by going to your email in the top right corner of the screen > Manage Cloud End Users to add/edit. 

No you don’t, as Giacom’s Cloud Market doesn’t operate that way – if you would like to set one up, however, please contact us and we will send you a link to set it up.

Cloud Market allows you to restrict a user’s access to products at the family level – e.g. Microsoft 365, Acronis. You can set this up by the user. You can manage these yourself by going to your email in the top right corner of the screen > Manage Cloud End Users to add/edit

Yes you can, Reseller Admins and Engineers have the ability for this to be configured in the “my account and settings” item on the top right of the screen once you have transitioned to cloud market. More details on how to set this up can be found in the Knowledgebase in Cloud Market.