Integrations: The Layer
Combine your billing system with The Layer for a seamless lead-to-cash solution
The Layer is the Channel’s most comprehensive and flexible CRM system, offering powerful marketing tools and seamless customer experience management for effortless ticketing and analysis.
By integrating your industry-leading billing system with the capabilities of The Layer, it can deliver an unparalleled lead-to-cash software solution. This partnership will enhance business processes, ensuring increased data accuracy, efficiency, and a superior customer experience.
Get in touch to find out how The Layer can benefit your business
With it’s off-the-shelf integration, The Layer CRM connects with your billing system, breaking down customer data silos and eliminating the need for manual data entry, significantly reducing the risk of human error.
Enjoy the confidence of having synchronised data across systems, empowering your business and streamlining operations.
By working with The Layer, you can…
Drive more sales with The Layer’s powerful marketing tools.
Synchronise customer data across your CRM and billing system for a single source of truth
Increase customer retention rates by providing exceptional support with a flexible service desk.
Streamline operations and fuel business growth with a CRM specifically built for ICT and reseller organisations.
All achieved by incorporating these key features:
Customer Information Sync
Integrating with The Layer will automatically update all customer data from the CRM in your billing system, creating a single source of truth across both systems. This automatic data sync removes the need for duplicate data entry, lowering the risk of human error.
Marketing Management
Segment and target data with marketing campaigns to drive sales. Analyse campaign results with smart analytics to measure success and calculate ROI to inform future marketing strategies.
Customer Experience Management
The highly customisable service desk
system enables your customers to receive the high standards of customer service they expect. Enhance your support processes with smart workflows, real-time analytics, SLA tracking and CSAT monitoring.