Microsoft Programs: AI Business Solutions
Microsoft’s AI Business Solutions programs give you the tools and resources to enhance customer engagement and drive digital transformation.
As you guide your customers on their cloud adoption journey, AI Business Solutions programs are here to support every step of the way.
The AI Business Solutions programs are designed to help accelerate customer cloud adoption and leverage best-in-class like Microsoft 365 Copilot.
Through prepackaged, incentivised workshops and comprehensive solution assessments, these programs help you break down barriers to digital transformation.
CSP Briefings
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Your tool to drive customer engagement. Engage multiple customers, delivering valuable insights into Microsoft solutions.
Solution Assessments
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Assess eligibility for Cloud opportunities. These assessments uncover areas for optimisation and improvement for your customers.
Microsoft Immersion Briefings
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Microsoft Immersion Briefings are interactive, hands-on sessions designed to help MSP partners spark interest, build trust, and drive customer action.
Here’s what AI Business Solutions programs can do for you
Boost customer engagement
CSP Briefings, Immersion Briefings and solution assessments help you connect with multiple customers at once. Show them how Microsoft 365 solutions like Copilot and Business Premium can enhance productivity and security – opening doors to deeper, value-driven conversations.
Access valuable Funding
Secure up to $2k per workshop. This funding supports impactful customer workshops, giving you a strategic edge in customer acquisition and retention.
Tailored roadmaps
Copilot Master Class, Secure AI Productivity and
Dark to Cloud create detailed roadmaps for each customer. These assessments highlight specific opportunities for improvement, helping you guide customers towards optimised security and seamless Copilot deployment.
How they benefit your customers
Tailored insights
Through engaging workshops, customers get a clear view of how Microsoft 365 tools can streamline their work, boost collaboration, and strengthen security – all in a way that’s tailored to their needs and goals.
Practical support
The funded workshops and briefings not only introduce powerful solutions but also provide hands-on guidance. Customers gain confidence as they explore new tools, with a clear, practical plan for adopting them.
Actionable plans
With the solution assessments, customers receive a custom roadmap to address specific areas for improvement. This means concrete steps to optimise productivity, security, and cloud readiness.
Introducing Giacom CSP Briefings
Empowering MSPs to Drive Customer Engagement—Without the Barriers
Microsoft’s CSP Briefings have evolved into Immersion Briefings, due to the updated eligibility criteria, many of our partners will no longer qualify. But at Giacom, we believe every partner deserves the opportunity to deliver impactful customer experiences—so we’re stepping in to keep the programme alive and accessible.
We’re proud to launch Giacom CSP Briefings, an incentivised initiative to help our MSP partners continue delivering high-value, 90-minute workshops that showcase the power of Microsoft 365 and Copilot.
Workshop Decks & Demo Assets
Access immersive content, including ready-to-use decks and demos.
Partner Funding
Receive £1,000 from Giacom per workshop when you deliver to 5 unique customer organisations.
Flexible Delivery
Run your sessions virtually or in person. Whether you’re engaging SMBs or enterprise clients, the format is yours to choose.
Simple Proof of Execution (POE)
Submit screenshots, pictures and attendee lists and invoice Giacom promptly to ensure timely payment. We’ve streamlined the process to make it easy.
Drive Demand & Upsell Opportunities
These briefings are proven to accelerate customer intent and open doors to new sales conversations.
Stay Competitive
With Microsoft’s eligibility tightening, Giacom partners retain access to a programme that others are losing.
No Cost to You
We fund the briefing. You deliver the value. It’s that simple.
Who’s Eligible?
All Giacom partners are welcome. Whether you’re new to Microsoft 365 or a seasoned evangelist, this programme is built to support your growth.
Get started today
Recruit for and conduct your CSP Briefing today using the below assets
Microsoft 365 Infographic
Solution Assessments
Help your customers unlock the full potential of Microsoft 365 and AI with tailored assessments built for SMB.
We’ve got three powerful assessments designed to drive adoption and optimisation:
- Copilot Master Class – Ideal for customers who want to explore how Copilot Chat and Agents can boost productivity and streamline operations.
- Secure AI Productivity Assessment – Perfect for customers using Gen AI but lacking the right controls. This assessment helps them understand their security posture and safely scale Copilot usage.
- Dark to Cloud Assessment – Ideal for SMBs still on-prem or using Google. This self-service tool helps review existing deployments, desktops and infrastructure to evaluate and roadmap a transition to Microsoft 365
These assessments are built to help customers get more from their investments while staying secure and compliant.
Nominate your customers today or reach out to us if you want to chat through the options — we’re here to help.
SMB Microsoft 365 Copilot Masterclass
The SMB Microsoft 365 Copilot Masterclass is a strategic enablement initiative designed to help organisations unlock the full potential of Microsoft 365 Copilot, particularly its Chat capabilities and embedded agents within business applications. This masterclass is tailored for corporate and SMB customers aiming to streamline operations and drive digital transformation through intelligent automation.
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Process
- Targeting: Focused on customers with over 300 E3 whitespace seats and at least 10 Copilot licences already purchased.
- Engagement: Delivered through interactive workshops that showcase the real-world value of Microsoft 365 Copilot Chat and the role of agents in simplifying business processes.
- Execution: Facilitated in collaboration with local Assessment Desk Consultants to ensure alignment with customer needs and business goals.
Objectives
- Drive Adoption: Encourage broader deployment of Microsoft 365 Copilot Chat across the organisation.
- Educate on Agents: Help customers understand how agents can be embedded into their workflows to automate and optimise tasks.
- Identify Opportunities: Surface specific use cases where Copilot can simplify operations and enhance productivity.
Expected Outcomes
- Increased adoption and usage of Microsoft 365 Copilot Chat.
- Greater awareness and implementation of agents within business applications.
- Improved operational efficiency through process simplification.
- Stronger customer confidence in leveraging AI-powered tools for business transformation.
Secure AI Productivity Assessment
Perfect for customers using Gen AI but lacking the right controls. This assessment helps them understand their security posture and safely scale Copilot usage.
Learn more
The process
When you have a customer ready for nomination, the Microsoft Solution Assessment team will review and approve the assessment to give the green light!
Using a tool called CSAT, their team performs an automated scan that gathers and analyses data from all endpoints, file servers, configurations, accounts, firewall settings, installed applications, and operating systems. CSAT also reviews security rights and roles, providing real-time insights into any risks or vulnerabilities.
This information helps them pinpoint urgent priorities, quick wins, and recommended actions. CSAT then generates a detailed assessment report, which then the Microsoft Solution Assessment team will go over with you – and your customer, if you’d like.
Together, you’ll discuss a roadmap to help you set security priorities and boost your customer’s security posture.
Dark to Cloud Assessment
Ideal for SMBs still on-prem or using Google. This self-service tool helps review existing deployments, desktops and infrastructure to evaluate and roadmap a transition to Microsoft 365
Learn more
The process
When you have a customer ready for nomination, the Microsoft Solution Assessment team will review and approve the assessment to give the green light!
Using a tool called CSAT, their team performs an automated scan that gathers and analyses data from all endpoints, file servers, configurations, accounts, firewall settings, installed applications, and operating systems. CSAT also reviews security rights and roles, providing real-time insights into any risks or vulnerabilities.
This information helps them pinpoint urgent priorities, quick wins, and recommended actions. CSAT then generates a detailed assessment report, which then the Microsoft Solution Assessment team will go over with you – and your customer, if you’d like.
Together, you’ll discuss a roadmap to help you set security priorities and boost your customer’s security posture.
Microsoft Immersion Briefings
Engage. Inspire. Grow.
Microsoft Immersion Briefings are interactive, hands-on sessions designed to help MSP partners spark interest, build trust, and drive customer action.
These 90-minute events let you showcase Microsoft solutions—like Microsoft 365, Copilot, and Dynamics 365—in real-world scenarios that resonate with business needs.
Why run a briefing?
Win new customers
by showing how Microsoft tools solve everyday challenges.
Upsell existing clients
with practical demos that highlight new capabilities.
Reach more people
with a 1-to-many format—bring 10+ organisations together in one session.
Earn incentives
up to $2000 per event.
Simple to deliver.
You don’t need to be technical. Microsoft provides ready-made content, demo kits, and immersive labs so you can run a professional event with ease. Use click-through simulations or live demos to show Microsoft 365 and Copilot in action.
How to earn?
Target customers with 100+ seats of eligible Microsoft SKUs but no existing Business Premium, E3 or Copilot seats. Events must include at least 10 distinct organisations to qualify for incentives .
Who qualifies?
Partners with Modern Work or Business Applications Solutions Partner Designation and 100+ CSP customers.
Get started today.
Download your briefing kit and start planning your next event. Visit aka.ms/CSPBriefings to learn more.
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