Giacom Code of Conduct 

Our Code of Conduct outlines our commitments for how we conduct ourselves and how our stakeholders can have confidence that we will deliver on these. 

It sets clear expectations for the conduct of all our team. 

We only work with organisations that share our commitments. 

Our Commitments 

1. We act with high ethical standards 
2. We champion the ‘Channel’ 
3. We enable the best experience for partners 
4. We compete fairly 
5. We keep information secure 
6. We keep accurate records and reports 
7. We bring our best selves to work 
8. We keep our team members safe 
9. We have a positive impact 
10. We uphold the Code 

We act with high ethical-standards 

Our Principles 

• We work with integrity, honesty and strong moral principles. 

• Our decisions are made fairly, without favouritism or bias.  

• We comply with laws and regulations. 

• Our team are courteous of others, always acting with politeness and demonstrating good manners. 

How We Act 

• Our Leaders are strong role models, visibly championing our values and compliance. 

• Team members that do the right thing are celebrated. 

• We embed our value of doing ‘the right thing’ so that team members are self-motivated to take decisions with integrity. 

• We have implemented a compliance programme to support high ethical standards, which includes Know Your Business (KYB) checks and ongoing monitoring of sanctions compliance. 

• Our team complete a range of compliance training. 

• We actively prevent corruption and fraud.   

• Compliance breaches are investigated, and we learn lessons from them, adapting accordingly.  

We champion the ‘Channel’ 

Our Principles 

• Our mission is for every small business to buy their IT from a local expert technology provider.  

• We believe that small-medium sized businesses are best served by partners that understand their business and provide tailored solutions.  

• We collaborate with our partners to create the best opportunities for innovation and to help them broaden and deepen their expertise to meet evolving customer expectations and accelerate their growth. 

• We are committed to enabling the rise of digital MSPs (Managed Service Providers). 

• We celebrate and invest in our incredible community. 

How We Act  

• Giacom operates exclusively within the channel and are 100% channel focused. 

• Our partners benefit from end-to-end enablement, from product onboarding to sales, marketing, provisioning and support, to help grow their businesses and support their customers. 

• We provide tools and resources to MSPs that help our partners evolve and grow, making sure they can meet the changing demands of their customers. 

• We provide platforms for knowledge sharing and collaboration. 

• We invest in a range of activities that bring the Channel together, to learn and grow. These include, hosting events, sponsoring awards and promoting inspirational ESG activities.

We enable the best experience for partners

Our Principles 

• We are committed to supplying partners with the best range of Communications, Cloud and Hardware products and services from the world’s leading suppliers.  

• We are committed to outstanding service and support for partners and are proud of our many industry awards. 

How We Act 

• Every product we supply is supported through its lifecycle by Giacom experts. 

• We are the only provider of Comms, Cloud, Hardware and Billing through one platform. 

• We invest in our Cloud Market Platform. First, we focus on creating an exceptional digital experience that simplifies the process of buying and delivering our portfolio of products and services from quote to cash.  Second, we build our Cloud Market platform on a modern, reliable and secure infrastructure that our partners can trust.

We compete fairly 

Our Principles 

• We compete strongly but fairly, and in compliance with competition laws. 

• Communication with our customers and potential customers is consistently truthful and accurate. 

• We don’t tolerate bribery or corruption. 

• Our products and services are marketed honestly. 

• We avoid conflicts of interest. 

How We Act 

• Our team member training makes sure we uphold the general principles of fair competition. 

• We do not make agreements that restrict competition. 

• We do not share information that is harmful to competition. 

• We obtain legal advice on competition law to make sure any proposed agreements with competitors are justifiable. 

• Our team declare their gifts and hospitality. 

• Our team declare our conflicts of interest so that they can be managed effectively. 

We keep information secure 

Our Principles 

• Security is a culture, not a technology – it’s a shared responsibility that we all take seriously. 

• We comply with all applicable information management legislation, regulations, and standards. 

• Privacy is always respected.  

How We Act 

• We maintain an information security framework. 

• We train our Team Members in security good practice. 

• We have voluntarily appointed a Data Protection Officer, who oversees compliance with data protection legislation. 

• Security is overseen by our Executive Security Committee. 

We keep accurate reports and records 

Our Principles 

• We produce trusted financial reporting and business records. 

• All our records and reports are accurate, complete, honest and timely.  

• We are open and honest with our auditors. 

• Fraud, money laundering, tax evasion, facilitation of tax evasion or any other financial crime are not tolerated. 

How We Act 

• We implement strong financial controls. 

• Our relevant team members are trained in anti-money laundering and preventing tax evasion. 

• We formally manage our financial crime risks. 

• Our billing is externally audited under Ofcom’s Total Metering and Billing System regime. 

• Processes are in place to make sure we report concerns about financial, accounting, and auditing matters, as well as issues regarding business records. 

We bring our best selves to work 

Our Principles 

• We do the best we can every day. 

• Empowering our team members to be happy and productive, drives the success of our business. 

• We provide everyone with the opportunity to fulfil their potential and be treated with dignity and respect. 

• We believe that diversity enriches and strengthens us with a variety of perspectives that drives innovation. 

• Our culture is driven by treating others with consideration and valuing each other’s rights and opinions. 

• We are actively opposed to any form of discrimination. We expect everyone to lead by example and take action if they discover anything discriminatory. 

• We operate a working environment free from bullying, harassment, and victimisation.

How We Act 

• Our Executive Team and Senior Leadership Team visibly champion a culture that encourages people to ‘be themselves’. 

• We train all our team members in equality, diversity, and inclusion. 

• There is no dress code, allowing our team the freedom to bring their whole self to work. 

• We take disciplinary action against misconduct. 

• All of our team members are offered a variety of non-contractual benefits to ensure they feel they are a valued member of the team.  

• We regularly ask all team members to provide feedback on what we are doing well and also suggestions on improvements.  

We keep team members from harm 

Our Principles 

• We care deeply about the health, safety and wellbeing of Team Members. 

• We comply with health and safety laws. 

• Learning and adapting from any incidents is important to us. 

How We Act 

• We maintain a health and safety management system, supported by training for all team members. 

• Team members are required to tell someone if they see something that looks unsafe, and report incidents. 

• We provide defensive driving courses to our high mileage drivers.  

• DSE assessments are conducted for team members and we provide specialist equipment where required. 

• A number of our team are trained Mental Health First Aiders.  

• Our offices are safe places to work, and all team members have access to office information and procedures.  

We have a positive impact  

Our Principles 

• Protecting our planet by promoting sustainable practices and limiting the impact of our activities on climate change is very important to us. 

• We drive support to the local communities of our offices. 

• Our focus is on supporting four of the Sustainability Development Goals (SDGs) that were adopted by the United Nations states: 
• No poverty 
• Quality education 
• Reduced inequalities 
• Climate action. 

How We Act 

• Constantly reviewing our impact and putting processes in place to make improvements.  

• Where possible we are making the switch to renewable energy and upgrading our offices to maximise energy efficiency. 

• We actively promote and implement waste reduction initiatives. 

• We actively participate in social initiatives, such as “The Big Goal”.  This initiative provides young homeless people the opportunity to join Street Soccer Foundation academies, which equip them with vital life skills and pathways into education or employment.  

We uphold the code 

Our Principles 

• We hold ourselves and others accountable for the commitments made in this Code. 

• We uphold the Code because we want to, due to our desire ‘to do the right thing’, and not just because we are required to. 

• We use the Code to guide every-day decision making. 

• We speak up when something does not seem right. 

How We Act 

• We promote the Code. 

• When our team members do the right thing, we back them up. 

• We run a ‘Speak Up’ helpline, for all our team. 

• Any whistleblowers are protected.  

• Any investigations are handled properly, with full cooperation with the relevant authorities. We do not conceal or destroy information to hide the truth. 

• Sanctions are given for bad behaviour, and we celebrate good behaviour. 

• We run an Executive Risk and Assurance Committee