NCS – Giacom Easy Switching
How NCS transformed All-IP migrations with Giacom & Sky Business Wholesale
Discover how NCS addressed their challenges with All-IP transformation through our game-changing Easy Switching proposition with Sky.
Setting the scene
With over 35 years of industry expertise, NCS has become a trusted name in telecoms, supporting a diverse customer base from sole traders to enterprise clients.
Facing the industry’s rapid shift towards All-IP, NCS sought a solution to simplify migrations, reduce downtime, and deliver a superior customer experience.
Through their partnership with Giacom and our new broadband proposition with Sky Business Wholesale, NCS found a true game-changer.
The Challenge
The upcoming PSTN switch-off in 2027 created a pressing need for NCS to transition customers from legacy WLR-based services to future-proof All-IP solutions like SOGEA and FTTP. However, the traditional migration process posed several challenges, including complex engineering logistics, significant downtime for end users and substantial upfront costs.
NCS needed a seamless, scalable way to upgrade their customer base without compromising on quality or cost-efficiency.
The Partnership
Having shifted their focus from fixed communications to the hosted space over 5 years ago, NCS chose Giacom’s portfolio to help prepare their customers for the switch-off and provide a full comms solution that would future-proof their businesses.
The decision to work with Giacom was driven by both reputation and relationships.
Chris McGinty
Telecom & Network Services Manager, NCSGiacom’s support was described as proactive, reliable, and deeply collaborative. The ability to escalate and resolve issues quickly meant that NCS could maintain their high service standards even in complex scenarios.
The Solution: Giacom Easy Switching & Sky Business Wholesale
Through their Giacom Account Manager, NCS heard about our upcoming Sky Business Wholesale broadband proposition which “seemed too good to be true” on first impressions.
The Sky proposition, exclusive to Giacom, addressed every pain point of traditional migrations.
Giacom Easy Switching enables seamless transitions without engineer site visits or router replacements. Speaking about the solution, McGinty said, “It’s opened up so many doors for us – it truly is a game changer! Easy Switching removes a lot of problematic issues that we’ve encountered in the past when migrating our FTTC and ADSL base.”
He also spoke about the tangible benefits NCS are seeing for both their business and their customers’, including cost-savings and operational efficiency.
“It’s driving real, significant improvements in terms of how we save on our resources. We can just take over an existing service and not have to use our engineering resource to attend the customer site and change routers or update details on routers. I’ve never come across something so simple in this business. We’ve placed numerous orders now and not one has failed. It’s always been a seamless migration from a previous service onto a new one, without needing to deploy an engineer. Plus, we don’t have to charge any additional cost to customers by swapping out hardware or to have Openreach attend site.”
Easy Switching has enabled NCS to migrate large bases confidently while their customers have experienced minimal disruption. “We’ve not had any orders go live where a customer has had to do a reboot or anything like that; downtime has been almost nothing and customers haven’t even noticed that they’re on a different service, except for the faster speeds.”
The Results
Operational Efficiency
- Engineer time was reallocated to higher-value tasks.
- Order journeys were faster, easier, and required fewer touchpoints.
Improved Customer Experience
- Virtually no downtime during migration.
- Smooth, unnoticed transitions for end customer satisfaction.
Sales Enablement
- Lower upfront costs made All-IP migrations an easier sell.
- Sales teams could approach prospects with confidence and a compelling offer.
Reduced Costs
- Savings of up to £250 per order, with no costs for engineer resource or new hardware.
Looking Ahead: Seizing the All-IP Opportunity
With the 2027 PSTN deadline looming, NCS is focused on accelerating its migration strategy by transitioning existing customers and winning new deals. Backed by Giacom Easy Switching, they are well-equipped to lead the charge.