Automating Repetitive Tasks: How AI Agents Are Returning Time to Businesses 

Time to read

4 minutes

Author

Angela Pawar
Microsoft Copilot Specialist

Date published

July 2025

Time stands as one of our most crucial assets. But despite this, many companies still struggle with their employees being weighed down by monotonous, manual tasks such as scheduling meetings, answering routine enquiries, or processing transactions. These necessary activities often divert attention from the strategic and innovative work that truly propels business growth.

This is where the role of AI agents becomes transformative.

AI agents are specifically built to relieve teams from repetitive workloads. By autonomously managing routine jobs, these agents free up precious employee time, enabling a stronger focus on value-driven pursuits like innovation, creative problem-solving, and customer engagement.

This isn’t merely theoretical. Across various industries, AI agents are delivering tangible improvements in efficiency:

• A global distributor experienced up to a 60% reduction in order processing time, allowing staff to dedicate more effort to customer service and logistics.
• An international airport enhanced passenger experiences by using predictive staffing to meet peak-time demands.
• At a consulting firm, document review time was slashed by 80%, empowering consultants to devote more hours to client advisory initiatives.

Want to know more about Copilot Agents?

A Real-World Business Example

Virgin Money used Microsoft Copilot Studio to develop a personalised assistant agent for its customers, successfully providing an effective self-service solution which automates customer interactions like card replacements, address confirmations, FAQs and real-time support. It also triages complex queries to human agents. As a result:

• 97% of users completed their journey entirely within the agent, with no need to escalate to human support.
• Call volumes dropped sharply, leading to shorter wait times and fewer callbacks.
• Customer satisfaction soared, highlighting the agent’s effectiveness.
• The implementation attracted industry awards, demonstrating its success1.

This illustrates how Copilot Agents can reclaim time for both customers and staff, streamlining service while enhancing the overall user experience.

How an MSP Transformed Sales Enablement with Internal Agents

In a move that’s redefining how sales teams access information, a forward-thinking MSP has developed an internal agent designed to streamline knowledge sharing across their organisation.

Rather than relying on traditional methods digging through folders, chasing down subject matter experts, or waiting for responses their sales team now gets instant access to product offerings, technical details, and tailored recommendations. The agent taps into internal knowledge sources, surfacing relevant insights in real time.

The impact?

• Faster response times to customer queries
• Improved confidence across the sales team
• Reduced dependency on specialists for routine information
• A smarter, more scalable way to share expertise

Unlocking ROI: When Saving Time Means Saving Money 

In business, every minute matters and so does every pound saved. Microsoft Copilot Studio’s cost savings analytics now empowers organisations to measure, in concrete terms, the time and money saved by deploying agents over traditional approaches. Whether the goal is automating repetitive processes or optimising complex workflows, the platform offers clear, actionable insights into real business impact. 

How It Works 

• Savings per run: Instantly see how much time or cost is saved each time your agent completes a task. 
• Savings per tool: Delve deeper and analyse savings by individual tools, allowing you to identify where the greatest impact is made. 

All that’s required is a basic estimate of how long or how costly a task would be through legacy methods, and Copilot Studio calculates the rest. The outcome is a transparent assessment of your agent’s role in boosting operational efficiency. 

Why This Matters 

• Enables prioritisation of high-performing agents 
• Provides hard ROI data to justify investments 
• Optimises workflows by leveraging real savings 

No matter your field customer service, HR, finance, or IT this feature ensures you can make smarter, faster decisions. 

The Bigger Picture 

These achievements are part of a broader trend. AI agents are being used by organisations of various sizes to increase efficiency, scale operations, and support decision-making. As demands grow and resources stay limited, agents help streamline processes and allow teams more time for other tasks. 

AI agents are no longer just supporting business processes; they are redefining the way work gets done. As quiet drivers of productivity, they are fast becoming indispensable to daily operations, powering transformation behind the scenes. 

Giacom: Your Partner in Building an AI Business  

At Giacom, we understand the unique challenges MSPs face, and we’re here to help you leverage the power of Microsoft 365 Copilot Agents. Our team of experts has the tools, resources, and knowledge to support you in building a successful AI business. Whether you’re just starting out or looking to expand your existing services, we’re here to guide you every step of the way.  

So, why wait? Embrace the future of AI with Microsoft 365 Copilot Agents and let Giacom help you transform your business. Together, we can achieve great things! 

They’re already helping businesses cut out repetitive tasks and free up time. Find out how they work and how they could work for you by clicking the button below

^{1: Virgin Money modernises banking with Microsoft Copilot Studio | Microsoft Customer Stories}