Making the Most of the Cloud Market Knowledgebase
As Cloud Market continues to support a broader range of products, services and users, having quick access to clear, reliable guidance is more important than ever. The Cloud Market Knowledgebase is designed to provide exactly that.
Built directly into Cloud Market, the Knowledgebase brings together practical support, documentation and enablement resources across our entire product and service portfolio, including cloud, connectivity, mobile, hardware and our own Cloud Market Tools. It’s there to help you save time, boost productivity, and work with confidence across your day-to-day operations.
What the Cloud Market Knowledgebase is for
The Knowledgebase acts as a central reference point for anyone looking for guidance across their portfolio. Content is organised by service area and covers topics including:
- Modern Workplace and Cloud Infrastructure
- Security, Backup and Continuity
- Connectivity, Voice and Mobile
- Hardware, Cellular IoT and Cloud Market Tools
You can either browse by category or search directly, depending on how you prefer to work.
How partners use it day to day
Partners typically use the Knowledgebase in a few practical ways such as:
- Finding quick answers without needing to raise a support ticket
- Onboarding new team members using consistent, up-to-date guidance
- Preparing for customer conversations, particularly around changes or migrations
- Exploring unfamiliar services to broaden understanding beyond a core specialism
Rather than being a static help centre, it is designed to support real-world delivery and decision-making.
How to access the Knowledgebase
Log in to Cloud Market and select Knowledgebase from the main dashboard. From there, you can use the central search bar to find help quickly or browse by service area, including cloud, connectivity, mobile and security.
The Knowledgebase is available to all Cloud Market users and can be accessed at any time.
Easy to navigate, easy to explore
From the dashboard, you can choose how to engage. Some prefer to search directly for answers, while others browse by category or use the highlighted sections for commonly accessed content such as product support, account guidance and pricing information.
This flexibility is designed to reflect how partners actually work, whether they are looking for something specific or exploring what is available.
Using the Knowledgebase chatbot
To help you find information even faster, the Knowledgebase includes a built-in chatbot. The chatbot is available on the bottom right of any Knowledgebase screen and can be used to ask questions or surface relevant content without navigating away from the page.
It is designed to complement search and browsing, giving you another quick way to find what you need when time is tight.
Part of the wider Cloud Market experience
Cloud Market was built to simplify how partners buy, manage and deliver technology services. The Knowledgebase plays a supporting role in that experience by reducing dependency, improving consistency and helping partners operate confidently across a growing portfolio.
If you have not explored it recently, it is well worth taking a look.