Unlock the Full Potential of Your Connectivity Business with Scalable Billing Solutions
Unlock the Full Potential of Your Connectivity Business with Scalable Billing Solutions
Time to read
5 minutes
Author
Samantha Dennahy
Product Marketing Manager
Date published
May 2025
In the fast-evolving world of connectivity and communications, success depends not only on reliable products and latest technologies but on how well you manage your operations, billing, and customer experience. That’s where Giacom’s Cloud Market Tools come in.
A suite of software applications and integrations that sit at the heart of your business operations. Modular by design, you can choose a combination of tools that best fit your business and will scale with you as you grow.
And we don’t just hand over the tech and walk away. With our Managed Service offerings, we’ll handle the day-to-day tasks, helping to improve your billing margins, accuracy and efficiency, giving you more time to focus on what matters.
While our Cloud Market Tools are the perfect fit for managing your Giacom Connectivity base, their true power lies in their versatility. No matter what you want to buy and sell, and who from, our tools let you bill, bundle, track and support every product and service you offer, all from one place.
Unbeatable Security, Performance and Scalability
Trusted by over 1000 partners, our billing solutions process £2.5 billion in annual revenue and our Self-Serve portal supports over 300,000 end users.
To ensure we meet the highest standards in data security and service delivery, Giacom has voluntarily gained accreditation for Ofcom’s Total Metering and Billing Systems (TMBS) scheme, as well as certification for compliance with ISO27001, the international standard for information security management. With a remarkable 99.999 per cent uptime, the software guarantees reliable availability, enabling uninterrupted business operations.
In a recent survey, 94.7 per cent of over 16,500 users rated our support experience as Good or Very Good. Giacom is also committed to continuous improvement, investing £15 million in research and development for the platform in FY26.
“As a long-standing partner of Giacom Billing, we value the close collaboration we’ve developed… Giacom’s performance enhancements and best practice guidance combined with our expert team yielded a positive impact on our operations.“
Will Harris, Chief Data Officer
ARO
Intelligent Billing, Your Way
Our flexible billing solutions allow you to bill whatever you want; however, you want. From straightforward upfront hardware charges and monthly broadband subscriptions to the most intricate, usage-based telecoms charges, everything can be consolidated into a single, simplified bill for your customer. You choose how you bill for your services, whether individually or packaged together as a single subscription fee.
That means:
- Faster, more accurate invoicing through automated billing processes.
- Tailored subscription plans and bundles that help you stand out in the market.
- Single, consolidated bills that make life easier for your customers.
- Powerful insights and reconciliation tools to maximise your margins.
- Advanced contract management to track terms and get proactive with renewals in a few clicks.
- Custom commission structures to keep your team and partners motivated.
“Giacom’s billing software has revolutionised how we manage and process our billing. The intuitive interface makes tracking, managing, and reconciling charges elementary, ensuring complete accuracy… Plus, the flexibility to customise billing for various services is a game changer for our business.”
Hussein Awad
HQ Telecom
Specialist guidance to find you hidden value
Our Managed Service offerings allow you to offload time-consuming billing operations, freeing up your time to focus on your business. Whether you need a little extra support or full system administration, our team becomes your team, bringing expertise, accuracy, and a proven ability to deliver results. One partner saw:Start by mapping out your existing tools and processes. Identify:
- An £8,562 increase in call revenue.
- 24 hours saved per week.
- Thousands of legacy billing issues resolved.
From Assist, our cost-effective bureau service, to full system and billing administration with Premium Assist, we’ve got all your needs covered. Our RPI Increase Professional Service streamlines price adjustments, reducing manual effort and errors when it comes to implementing price increases across your base.
Tailored to your needs, we’ll help you to optimise your processes and grow your business.
For channel businesses managing growing portfolios and acquiring businesses, our professional service team specialise in consolidating billing systems into a single, unified platform.
“The impact of the amazing work to consolidate billing platforms, carried out by the team at Giacom with input from our dedicated team at Firstcom Europe has resulted in immeasurable efficiencies and better ways of working, whilst also providing a blueprint for future acquisitions and accelerating the integration strategy post-acquisition.”
Mark Boden, Sales & Commercial Director
Firstcom Europe
Empower Your Customers with Self-Serve Tools
Today’s business customers expect transparency, autonomy and convenience, proven by a recent Giacom partner survey. 95 per cent of respondents considered it crucial to offer their customers opportunities for self-service rather than relying on traditional support channels.
With our white-labelled end-user self-service portal, you can give your customers exactly that. They can:
- Access and analyse billing metrics with ease.
- Run detailed reports, manage users and cost centres.
- View key documents and support information on their terms.
- Raise and track support tickets directly, thanks to integrations with your existing systems.
You stay in control while your customers enjoy a seamless, autonomous experience.
“…we were able to offer our customers a self-serve portal for support. This has vastly improved our productivity and general support we offer, so we now see the importance of being able to offer customers as much self- management as possible.”
Customer Service Manager,
Giacom partner
Integration Made Simple
Every business relies on many critical systems, each with its specific purpose. That’s why Giacom’s Cloud Market Tools are built for integration with your existing systems.
From plug-and-play connectors to powerful APIs for custom integrations, we’ve got every approach covered.
Some of the integration connectors currently available are:
Sage
Seamlessly sync your billing and finance system, saving time and eliminating manual entry errors.
The Layer
Boost efficiency and growth with the Channel’s most intuitive CRM.
GoCardless
Get paid on time with automated payment collection and reconciliation, without leaving your billing system.
These integrations eliminate manual tasks, reduce errors, and free your team to focus on what really matters.
“Its seamless integration with other systems saves us time and reduces errors.”
Hussein Awad,
HQ Telecom
Ready to unlock your full potential?
At Giacom, we believe that your tools should work for you, not the other way around. Our Cloud Market Tools give you the freedom to create the business model that works for you and your customers, while keeping complexity to a minimum.
If you’re ready to simplify your operations, maximise your margins, and scale with confidence, it’s time to explore how Giacom’s Cloud Market Tools can transform the way you do business.
From faster, more accurate invoicing through automated billing processes to tailored subscription plans and bundles that help you stand out, we’re here to support your growth. Deliver single, consolidated bills that make life easier for your customers, manage contracts and renewals with ease, and take advantage of our specialist services to unify multiple billing systems into one seamless platform.
Whether you’re scaling organically or through acquisition, Giacom helps you stay in control, stay competitive, and stay ahead.
