Your Barracuda Transition FAQs
As part of the move from Barracuda to Giacom, we’ve pulled together answers to the most common queries. From billing and support to what happens next, this page is your go-to resource for a smooth transition.
1. How will my billing work once I move to Giacom?
Your price per unit stays the same — the only change is that your invoice will come from Giacom instead of Barracuda once your account has been migrated.
2. What are Giacom payment terms?
If you already have a Giacom account, your payment terms remain as agreed. For new partners, our standard terms are 14 days from our billing date, which is the 26th of each month.
3. I’ve signed the service agreement – what happens next?
Once signed, email performancemarketing@giacom.com and we’ll get your Barracuda MSP onboarding underway.
4. What are the benefits of working with Giacom?
- A dedicated Security Practice team focused on helping you grow your Barracuda MSP offering
- Access to enablement and educational content tailored for MSPs
- A one-stop-shop for all your IT needs and yes, we make billing simple and seamless
5. Who are Giacom, and how do we work with Barracuda?
Giacom is built for MSPs. We help partners deliver ongoing security and value to their customers. Our strategic distribution relationship with Barracuda MSP in the UK means you benefit from a proactive, partner-first approach.
6. Who can I speak to about growing my Barracuda MSP customer base?
Our Cyber Security Practice is here to support your growth. From go-to-market support and white-label templates to marketing development funds (subject to business plan approval), we’ll help you drive adoption. Contact cybersecurity@giacom.com or speak to your Giacom Account Manager.
7. Does my pricing change for Barracuda services?
No, your pricing for Barracuda products and services remains exactly the same.
8. Will anything change in how I place orders once I move to Giacom?
You’ll continue managing your services through the Barracuda portal, just like before.