The PSTN supports a number of Openreach products: WLR3 analogue, ISDN2, ISDN30, LLU SMPF, SLU SMPF, Narrowband Line Share and Classic products. These products are generically referred to, as part of the industry programme, as WLR products. When the analogue network closes in 2027 these products will no longer be available.

Partners who do not migrate their PSTN Single Line services by January 2027 will see Openreach begin the conversion of these lines to EVAc (Emergency Voice Access). Openreach has not yet published commercial pricing, order processes, or rollout timelines for EVAc. However, Giacom expects this option to be more costly than PSTN Single Line pricing from October this year. EVAc will not support all existing call features or select services currently available on PSTN Single Line, and it cannot support Broadband in any form. Early migration is therefore the most effective way to avoid service limitations, capacity constraints during peak demand, and multiple price increases this calendar year.

You can migrate your customer to a single order broadband product. The voice service will stop working and effectively becomes redundant in this instance. Voice service is an optional add-on to your broadband service.

We understand that not all customers are the same in terms of their usage. For example, a business may only rely on processing transactions payments on a line and does not require IP Voice or broadband for business applications. In these circumstances, a low bandwidth package is available (0.5 mbps) which Giacom can provide.

The withdrawal of PSTN copper services has a deadline of 31st January 2027 which means any services still live on this date will be ceased. It is imperative that you prepare your customers now to avoid them losing service. The longer you wait, the higher the risk is to you and your customers.