Cirrus Connect
Above and beyond
Giacom Billing comes highly recommended by Cirrus Connect
About Cirrus Connect
Cirrus Connect is a growing internet, telephone and CCTV provider serving customers across Cambridgeshire, Northamptonshire, and Leicestershire.
After ten years of steady expansion, the business had reached a point where its existing billing setup could no longer support its evolving needs.
“Our experience with Giacom has been absolutely perfect for us. The support received from Rob Beenham, CX Engineer, went above and beyond. It was wonderful.”
Michael Longley
Company Owner, Cirrus Blue Ltd T/A Cirrus Connect
Business Challenge
Cirrus Connect originally operated on a managed billing platform that had worked in the early days when the company started as a new business. As the business grew, the limitations of their system became increasingly restrictive.
Simple changes, such as updating charges, adjusting groups, or clarifying billing queries, were slow and frustrating. Requests routinely took up to two days for Cirrus Connect’s provider to action. This delay created operational bottlenecks and made it difficult to maintain the agile service their customers expected.
The Solution
When exploring alternative billing options, Cirrus Connect worked closely with Steve Lale, New Business Account Manager at Giacom. Steve’s expertise helped guide them through a smooth, confident transition to Giacom’s billing platform, Abillity, a move that proved truly transformational for the business.
Abillity immediately solved the challenges that Cirrus Connect had been facing. From the very first phase of onboarding, Cirrus Connect were impressed with the responsiveness and dedication of the Giacom team. In particular, the hands-on support provided by Rob Beenham, CX Engineer, ensured the entire process was smooth, fast, and stress-free.
Cirrus Connect now have full access to their billing system and control of their data and billing. They can manage customer queries and change requests themselves, freeing them up to provide the high levels of service their customers deserve.
“I love Abillity and I’d recommend the platform to anybody.”
Michael Longley
Company Owner, Cirrus Blue Ltd T/A Cirrus Connect
Business Outcome
The switch to Giacom’s billing system, Abillity had a transformational impact on Cirrus Connect’s operations. The team now bills with far greater efficiency, personalisation, control, and flexibility than ever before.
The ease of the platform, combined with the exceptional support received during onboarding, has rebuilt confidence in their billing processes and freed up time to focus on growth.
Because of this positive experience, Michael is now actively exploring additional Giacom products and services, knowing he can rely on the same level of partnership and support.