Tailor Made Technologies
Winning big with collaboration
Giacom supports Tailor Made to deliver real customer impact
About Tailor Made Technologies
Tailor Made are specialists in managed IT, cyber security and communications solutions. They gain an understanding of each customer’s vision and challenges, and, as their name suggests, they tailor their services to suit each client’s unique requirements.
This philosophy aligns perfectly with Giacom’s own approach, forming the foundation of a long-standing relationship, built on shared values, service excellence, and a commitment to delivering meaningful outcomes for customers.
“Day to day, much of the operation continues as usual, but when it comes to tenders and specific requirements, Giacom has always been flexible and supportive.”
Steve Fenner – Billing Director,
Tailor Made Technologies Limited
Business Challenge
As a company that prides itself on delivering standout, customised solutions, Tailor Made understands that billing is a critical part of their value proposition. Being able to incorporate flexible billing models into tender responses is essential, helping them showcase their ability to adapt to each client’s unique needs and deliver commercial clarity from the outset.
Large tenders often demand tailored invoicing structures, granular reporting, and rapid adaptation to complex commercial requirements. For Tailor Made to win and retain big business, they needed a billing system capable of providing this level of flexibility without adding operational complexity. Not only that, but they also needed a partner who could match their agility and commitment to tailored service.
The Solution
Giacom’s billing system, Abillity, provided Tailor Made with everything they needed. When large, competitive tenders arrive, Giacom provides Tailor Made with the confidence that they can:
- Offer flexible billing and reporting to meet unique requirements.
- Respond quickly and accurately to tender demands.
- Differentiate their proposition with robust, scalable billing solutions.
Although Tailor Made seldom needs hands-on assistance, Giacom’s expert support is always immediately available when required. The team at Giacom provide Tailor Made with a service that is consistently efficient and confidence building during both day to day operations, and high pressure tender processes.
“Having Sam and Rob involved makes an enormous difference; they’re approachable, knowledgeable, and always ready to help. We’ve been with Giacom since 2012, and that says a lot about the strength of the relationship.”
Steve Fenner – Billing Director,
Tailor Made Technologies Limited
Business Outcome
With Giacom’s billing platform, Abillity, Tailor Made bills over 1,000 accounts with just two people, managing 60% of the company’s revenue, a testament to the platform’s efficiency and reliability.
The long standing partnership between Tailor Made and Giacom is strengthened by the hands on involvement of Account Manager, Sam Smith, and Software Enablement Director, Rob Bristow. Sam has a deep understanding of Tailor Made’s business, offering ideas and solutions that fit their strategy, and Rob ensures the software evolves to meet changing needs. Both listen, collaborate, and share insights, making Giacom feel like an extension of the Tailor Made team.
Through close collaboration on billing strategy and tender responses, Tailor Made have been able to confidently respond to large tenders and has secured major customer wins. Giacom’s flexibility, expertise and willingness to work collaboratively on complex proposals played a pivotal role, enabling Tailor Made to present a differentiated, confidence inspiring proposition.