Urbancoms
Enabling growth
Urbancoms scales smarter with Giacom Billing.
About Urbancoms
Urbancoms is a telecoms provider delivering connectivity and voice solutions to businesses across the UK, with a strong focus on reliable service, competitive pricing, and long-term customer relationships.
From its early days, Urbancoms required a billing platform that could simplify operations, remove complexity, and support continued growth.
Having been with Giacom since 2012, the business has benefited from long-standing expertise and continuity of service.
“As a small telecoms company, having a platform that’s easy to use, and people who genuinely have your back, is invaluable.”
Joanna Koushi,
Director, Urbancoms
Business Challenge
Urbancoms relied on a billing setup that demanded significant time and manual effort. Monthly bill runs could take up to two days, limiting productivity and slowing down the wider workflow. As the customer base expanded, this approach became increasingly unsustainable.
For a lean organisation aiming to grow efficiently, Urbancoms needed a billing system that would be reliable, intuitive, and fully supported, without requiring a dedicated billing specialist.
The Solution
Giacom’s billing system, Abillity, delivered alongside a Managed Service, transformed the way Urbancoms operated. Abillity’s ease of use meant that the team could quickly adapt, learning and navigating the platform with confidence. Urbancoms was able to launch, operate and scale without needing in-house billing expertise or additional staff.
A crucial part of Urbancoms’ success has been the continuity and expertise provided by Giacom Account Manager, Sam Smith and Billing Manager, Gayle Glover. Their long-standing involvement has ensured consistent guidance, fast responses, and a trusted point of contact throughout the journey. This support allowed Urbancoms to self-teach effectively while knowing expert help was always available.
“I’ve had the same Account Manager and Billing Manager supporting me for years, and that continuity and guidance have made all the difference.”
Joanna Koushi,
Director, Urbancoms
Business Outcome
Partnering with Giacom, Urbancoms were able to remove operational friction and create a billing process built for efficiency and control. Abillity’s simplicity and reliability align perfectly with the needs of a lean business looking to grow without adding unnecessary overheads or complexity.
Bill runs that once took up to two days to generate are now completed within a couple of hours. This time saving has allowed the Urbancoms team to redirect focus toward customer service, sales, and business growth.
Having the same key contacts for years has built a strong, dependable relationship, one that has supported Urbancoms through learning, onboarding and ongoing operations.
Beyond billing, Giacom has enabled Urbancoms to tackle all IP upgrades and introduce new broadband services, supported by hands-on guidance and exposure to new opportunities.
“Abillity has been essential to growing my business. What used to take up to two days on my old billing system now takes just a couple of hours on the Abillity platform. The time it’s given back is huge.”
Joanna Koushi,
Director, Urbancoms