Domain Policy

Information about domains ICANN webpage for registrant education Registrant Benefits and Responsibilities Nominet terms & conditions

 

Domain Name Abuse

If you wish to raise a complaint regarding domain name abuse, please contact us on [email protected]

 

Customer Service

Here at Giacom we like to think we get it right all the time, every time but the truth is everyone gets things wrong occasionally. We can only improve on our services with valid feedback from you, our customers.

If you wish to make a complaint about a service you have received, please contact Giacom using one of the methods below: · [email protected] · [email protected]

We will acknowledge all points of contact within 5 business days upon receipt.

If you’re not happy with the initial outcome of your complaint, and it is regarding your .uk domain name, this can be escalated to Nominet, the .uk registry here: https://www.nominet.uk/complaints/