Codes of practice

Anti-Bribery & Corruption Policy

This Policy Statement applies to the Giacom Group (consisting of companies listed here)

The Giacom Group’s Regulatory Compliance Policy

The Giacom group’s aim is to be compliant with all regulatory requirements for its industry. The Giacom Group consistently works towards fulfilling these requirements by training and monitoring our people, auditing and updating our policies and processes so they reflect new and existing regulations.

It is the Giacom group’s policy to conduct all of its business in an honest and ethical manner. The Giacom group takes a zero-tolerance approach to bribery and corruption and is committed to acting professionally, fairly and with integrity in all of its business dealings and relationships wherever it operates and implementing and enforcing effective systems to counter bribery. The Giacom group also encourages its agents and business partners to adopt and operate their businesses on principles equivalent to this policy.

The Giacom group will uphold all applicable laws relevant to countering bribery and corruption, including the Bribery Act 2010.

It is widely accepted that bribery and corruption cause poverty and suffering and inhibit economic growth. Bribery and corruption are punishable for individuals by up to ten years’ imprisonment and if the Giacom Group is found to have taken part in corruption the Giacom group could face an unlimited fine, be excluded from tendering for public contracts and face damage to its reputation. The Giacom Group therefore takes its legal responsibilities very seriously.

The prevention, detection and reporting of bribery and other forms of corruption are the responsibility of all those working for the Giacom group or under the Giacom group’s control. All workers are required to avoid any activity that might lead to, or suggest, a breach of this policy.

All workers are encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage and the Giacom group will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. The Giacom group is committed to ensuring no one suffers any detrimental treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or other corruption offence has taken place, or may take place in the future.

The Giacom group has an adopted and enforces an Anti-Bribery and Corruption Code of Conduct which applies to all of its workers, agents and business partners.

General Condition: C7 Switching

This Policy Statement applies to the Giacom Group (consisting of companies listed here)

Our Obligations

Under Ofcom’s General Conditions of Entitlement the Giacom Group are required to ensure that you, as our Partner, are aware of your requirements under this General Condition (GC).

Your Obligations

GC C7 covers the requirements that must be in place for the customer switching process, including:

  • Preventing mis-selling
  • Information at the point of sale
  • The customer’s termination rights
  • Records retention and record of consent
  • Notification letters for both the losing and gaining provider
  • General requirements – responsibility, training and monitoring
  • Publication of information
  • Use of ‘cancel other’
  • Working line takeovers


With regards to publication of information as a regulated provider you must publish either a copy of GC C7 or a link located on your website. Further, Ofcom stipulate that a copy of GC C7 must be provided to a switching customer free of charge upon reasonable request.

Ofcom’s General Conditions of Entitlement

General Condition: C8 Sales and Marketing of Mobile Communications Services

This Policy Statement applies to the Giacom Group (consisting of companies listed here)

Our Obligations

Under Ofcom’s General Conditions of Entitlement Giacom Group are required to ensure that you, as our Partner, are aware of your requirements under this General Condition (GC).

Your Obligations

GC C8 covers the requirements that must be in place for the customer switching process, including:

  • Prevent mis-selling
  • Publish relevant obligations
  • Obligations with mobile service retailers
  • Information at the point of sale
  • Provision of relevant mobile services
  • Records retention
  • Training
  • Due diligence
  • Use of information
  • Sales incentives


With regards to publication of relevant obligations, you as the regulated provider, must publish a comprehensive summary of your obligations under GC C8 located on your website. Further, Ofcom stipulate that a copy of GC C8 must be provided to a relevant customer free of charge upon reasonable request.

Ofcom’s General Conditions of Entitlement

Frequently Asked Questions for Partners

The information here is not to be considered legal advice, this is for guidance purposes only. You should seek your own independent legal advice.

  1. How do Ofcom regulate the industry?
    Using the rules outlined in the General Conditions of Entitlement. They take relevant enforcement action, such as fines, when there is a breach of these conditions.
  2. Do Ofcom offer any guidance to support companies to comply with the rules in the General Conditions of Entitlement?
    There are many different guidance documents provided by Ofcom, they are available throughout their website and are often used to support specific sections of the General Conditions of Entitlement. Some of the documents include specific example scenarios that can be used to help guide you in implementing the requirements.
  3. How do Ofcom define different customer types?
    Review the definitions section on the contents page of the General Conditions of Entitlement. Alternatively, click on any bold term within the main body of the text to be taken directly to the definition.
  4. Does the Giacom Group have to be signed up to an Alternative Dispute Resolution (ADR) scheme?
    No, as the Giacom Group are a wholesale provider we do not have to be part of an ADR scheme. This responsibility sits with the communications provider serving the end-user.
  5. How do I know which product type a General Condition of Entitlement applies to?
    Each General Condition of Entitlement has a scoping section at the beginning. This scoping section states the applicable products.
  6. How do I keep up with Ofcom’s latest news and rule changes?
    You can subscribe to Ofcom’s update e-mails. These are sent regularly and will keep you informed of any important changes.
  7. Do the Giacom Group provide me with the necessary support to sign up to the Business Broadband Speeds Code of Practice?
    Yes, the Giacom Group can support you. We can provide the right broadband speeds information. This will help you to comply with some of the requirements set out in the Business Broadband Speeds Code of Practice.
  8. Can the Giacom Group offer me regulatory advice on whether I am compliant in specific circumstances?
    No, the Giacom Group do not offer regulatory advice as a service to our partners. This requires independent regulatory or legal advice.
  9. Where do I find information from Ofcom?
    Ofcom’s website contains the General Conditions of Entitlement, codes of practices and many other useful pieces of information or documentation. Ofcom also regularly provide updates via e-mail, see question 6.

Conflicts of Interest Declaration – External Parties

The “Conflicts of Interest Declaration Form for External Parties” can be found here