Introducing Flow
Our new AI-enabled voice solution
Giacom Flow is an innovative UC platform boasting AI-powered capabilities, CRM integration and advanced call centre functionality.
The voice market is changing with feature-rich UC becoming a non-negotiable for growing businesses, while many are looking to integrate AI into their communications stack to drive productivity within the workforce.
With Giacom Flow, you can meet your customers’ demands and ensure your portfolio is ready for the next phase of market growth.
Increase your ARPU
Create natural upsell opportunities with tiered licences boasting AI capabilities
Differentiate your portfolio
AI functionality enables you to compete on more than just price
Grow your base
Reach more customers with functionality that serves a range of verticals
Advanced Functionality Driving SMB Productivity
AI Assist transcribes and summarises calls to help users stay present on calls while capturing key information and staying organised.
Perfect for: Callers who are on the move and struggle to take notes and actions
Coming Soon
Answers and routes calls with a natural voice, handles frequently asked questions and resolves simple tasks in multiple languages, enabling users to serve customers 24/7.
AI Receptionist is configured by the user, meaning they decide what the agent can and can’t do, plus it can integrate with calendars for appointment booking or CRMs for data lookups and personalised greetings.
Perfect for: Out of hours phone lines and SMBs with limited resource, enabling customers to resolve simple queries without speaking to a member of the team.
Revolutionise customer support by integrating AI capabilities to streamline communication, enhance collaboration, and improve issue tracking.
Tickets enables omni-channel case management, integrating with WhatsApp to help businesses communicate with customers beyond voice calls. It also offers auto-generated tags, summaries, and voice transcription to improve efficiency.
Perfect for: Customer-centric businesses managing a high volume of calls and interaction.
Flow integrates with multiple CRM systems, including Dynamics 365, Hubspot, Zendesk, Freshdesk and Salesforce, enabling users to streamline operations, save time and increase productivity across their business.
Perfect for: Professional services or data-dependant organisations that rely on CRM systems for daily operations.
Access your telephony features directly within Microsoft Teams.
Control your PBX and call out to anyone in the world with an easy-to-use interface within the Teams ecosystem. All in one environment – it’s a truly seamless experience.
Perfect for: Businesses looking to streamline internal and customer-facing communications.
Become a Market Disruptor with Flow
The evolving voice landscape demands innovation.
Global market insights show an accelerated uptake of AI-enabled voice in SMBs. But they aren’t looking for AI overlays to existing systems, they want simple, integrated AI capabilities that streamline operations, enhance productivity and deliver increased customer satisfaction.
As AI start-ups saturate the market, choosing the right solution is essential. With Flow from Giacom, you can offer a licence that helps your customers turn conversations into productivity gains and customer insights into actionable data, while you see increased revenue, reduced churn and stronger customer relationships.
Download the Book of Flow to learn more
Complete the form for instant access to our Flow brochure, giving you a full breakdown of all the features and benefits available with Flow.