Introducing Partner Success

Giacom Launches New Partner Success Team

Giacom has announced the launch of a new Partner Success team, marking a significant step in its ongoing efforts to enhance service delivery and support their partners. The move comes in response to feedback from the company’s recent Partner Satisfaction Survey, which identified key areas for improvement in partner support.

The newly centralised service hub, based at Giacom’s Hessle office, is designed to streamline communication and reduce response times across its partner network.

“This development reflects our commitment to listening to our partners and evolving our services to meet their needs,” said Gillian Bailey, Group Operations Director at Giacom. “The Partner Success hub is about creating a smarter, faster, and more transparent support experience.”

Operational Enhancements

The Partner Success hub introduces several new features aimed at improving service quality:

• Simplified contact process for quicker access to the help you need
• Enhanced visibility into support and work-in-progress through dashboards and reporting
• Clearer routing to the right teams based on your specific needs
• Operational leads embedded in the management of strategic accounts

These changes are designed to complement Giacom’s existing support infrastructure, creating a more unified and scalable approach to partner engagement.