
Premium Assist Managed Service
Take the pressure off and let our industry-leading experts lighten your load
Premium Assist is a Managed Service that is designed to revolutionise the way you manage your billing and system administration. We will provide you insights, and expertise to optimise your business processes whilst saving time and enhancing profitability.
We specialise in uncovering billing inaccuracies, resolving supplier overcharges, and identifying missed revenue opportunities. By gaining a comprehensive understanding of your end-to-end business processes, we can provide tailored recommendations to streamline your operations, enhance efficiency, and support your long-term growth.
Chat to us about Premium Assist today!
Our Premium Assist service will take care of:

New Customer Creation
We’ll handle all new customer creation, including account set up, tariff additions and service management.

Billing Configuration
Comprehensive management of all system configurations, including dial codes, call classes and service charge groups.

In-Life Customer Management
Full administration of moves, adds and changes to service charges, tariffs, CLIs and full contract management.

Supplier Reconciliation
Full management of Call (CDR) and Service (SDR) files. We handle everything from collection and importing files to validating the data from your suppliers.

Profit Optimisation
Detailed monthly P&L analysis with recommendations to improve any loss-making areas and smarter buying recommendations.

Professional Services
Two complementary RPI increases and four migrations or consolidations per year are included in the service.

Billing Management
Monthly billing management with a comprehensive reporting pack prior to invoices being sent to your customers for review.

Dedicated Expertise
You’ll be assigned a dedicated Billing Consultant who will be supported by a collaborative team of billing specialists.
Delegate your system and billing administration to our team of seasoned professionals, allowing you to focus on what matters most. By combining our expertise and strict compliance procedures, our team ensures your billing processes are accurate, compliant, and aligned with industry best practice.
Premium Assist is your partner in efficient, accurate, and profitable billing, ensuring your business thrives in an increasingly competitive market.
“The impact of the amazing work to consolidate billing platforms, carried out by the team at Giacom with input from our dedicated team at Firstcom Europe has resulted in immeasurable efficiencies and better ways of working, whilst also providing a blueprint for future acquisitions and accelerating the integration strategy post-acquisition.”
Mark Boden, Sales & Commercial Director, Firstcom Europe
Imagine revolutionising your business operations
Free up your valuable time
Offload your system and billing administration to our experts, giving you more time to focus on growing your business.
Enjoy peace of mind your billing will be in good hands
Our Team have amassed over 100 years of collective billing experience. We are accredited for Ofcom’s Total Metering and Billing Systems (TMBS) scheme ensuring billing accuracy and compliance with best practice.
Maximise revenue, minimise loss, improve accuracy
We’re skilled at uncovering and resolving billing inaccuracies, identifying missed revenue and supplier overcharges to improve billing accuracy and boost your profitability.
Optimise your business with end-to-end process insights
Our comprehensive approach will ensure we gain a holistic understanding of your end-to-end business processes, enabling us to make tailored recommendations for process improvements.