Ethernet Solutions
Guaranteed performance and speeds with symmetrical bandwidth.
Ethernet solutions from Giacom are a Dedicated Internet Access (DIA) product. DIA connections are designated entirely to one business, meaning the connection is always on and never shared. This is ideal for businesses of any size that are reliant on stable and predictable speeds, whether using cloud-based applications, streaming video, transferring large files or performing other business-critical tasks.
Our DIA product is available across three technologies:
- Fibre Carrier Ethernet
- Ethernet over FTTC (EoFTTC/GEA)
- Ethernet First Mile (EFM)
We offer the flexibility of managed Customer Premises Equipment (CPE) — the hardware devices and systems at a customer's location that are used to access the services — or a wires-only service. Ethernet Point-to-Point is also available for linking two customer premises.
Dedicated Internet Access Ethernet – Managed Solution
For partners who don’t wish to manage their own hardware, our Managed Solution offers a number of benefits to customers:
- High availability
- Fully managed CPE
- Guaranteed SLAs
- Monitoring
Dedicated Internet Access Ethernet – Wires Only
Partners wishing to source and manage their own hardware and provide their own monitoring, support and package bundles can now choose Wires Only Ethernet. You will benefit from our lowest-ever pricing and a choice of the UK’s leading carriers.
Develop long-term customer value by providing your own first-class support and service wrap, allowing you to:
- Source, configure, install and support your own hardware/CPE
- Provide your own monitoring and backup services
- Win business from customers who have already invested in equipment or have a router they wish to use
Broadband Solutions
Connect with confidence — high-quality, cost-efficient broadband for your business and customers.
Broadband enables customers to connect to the internet via fixed line infrastructure — the hidden wires, cables, switches, and other equipment used to transmit data between homes, businesses, and other locations. Broadband is always-on, offering a reliable, high-quality and cost-efficient service. Being an asynchronous service, download is greater than upload speed.
We offer a range of broadband solutions suitable for businesses of every shape and size, including a full suite of Fibre Broadband products to prepare you for the 2025 PSTN and ISDN Switch Off:
- Fibre-to-the-cabinet (FTTC)
- Fibre-to-the-Premises (FTTP)
- G.fast
- ADSL Broadband
Key features of our broadband solutions
- Unmetered data usage available
- Single/Multiple Static IPs, Dynamic IP
- Business Grade Service
- 24/7/365 UK-based support and customer service
- Choice of the UK’s leading carriers
- Enhanced Care Levels (8 or 20-hour SLA)
- Improved performance and faster data transmission with low competition for resources mean activities are less likely to be affected by other users
- Broadband CPE equipment – pre-configured, plug and play
Fibre-to-the-Cabinet (FTTC)
With FTTC, Broadband is delivered using fibre optic cable to the green roadside cabinet and then connected to the customer's premises using traditional copper telephone lines. FTTC delivers faster speeds and more reliable connections than traditional copper-based broadband, while also being quicker and more cost-effective to install than FTTP.
Fibre-to-the-Premises (FTTP)
FTTP is an all-fibre connection delivering high-speed broadband directly from the exchange to the customer’s premises. FTTP is many times faster and more reliable than traditional copper-based broadband services.
G.Fast
A faster form of FTTC, G.Fast is a more cost-effective alternative to FTTP, delivering fast and reliable broadband connections using fibre to the green roadside cabinet and then a short copper line to the premises. G.Fast can be deployed much more quickly than FTTP solutions, as it does not require the installation of new fibre optic cables to every customer location.
Asymmetric Digital Subscriber Line (ADSL) Broadband
ADSL provides high-speed internet through traditional copper telephone lines between the exchange and the customer’s premises.
SOGEA
Single Order Connectivity: a smarter and faster broadband solution.
By December 2025, PSTN and ISDN services will be switched off in the biggest change to telecommunications in 30 years. This means that connectivity will no longer be supported by traditional copper telephone lines. The future is data-only Single Order broadband such as Single Order Generic Ethernet Access (SOGEA).
SOGEA is a data-only broadband solution that provides high-speed internet access over a fibre-optic Ethernet network. With SOGEA, voice services become an Over The Top (OTT) service also delivered via the internet without the need for a traditional telephone connection.
Key features and benefits
- Future-proof connectivity to prepare your customers for the PSTN withdrawal
- Available to 28 million UK premises
- Easy migration journeys with less than 5 minutes of downtime
- Simple to sell and simple to support
- Intuitive portal for ordering and managing connections
Why Giacom for SOGEA?
- We have worked closely with Openreach throughout the PSTN Withdrawal Programme to become an early adopter of SOGEA
- Our products are designed to make it easy for you to expand your portfolio, enabling you to diversify your offerings
- Our dedicated UK support team have in-depth knowledge and experience to provide you with the support you need to complement your services
- Get ahead of your competitors and future-proof your business before they take SOGEA to market
Fibre-to-the-Premises (FTTP)
The future of lightning-fast reliable broadband.
FTTP is the all-fibre broadband connection that delivers high speeds of up to 1Gbps directly from the exchange to the premises, making it the fastest and most reliable broadband product on the market.
The race to Single Order full fibre connectivity is already underway as Openreach and other FTTP providers expand the UK’s coverage network. The current Openreach coverage for FTTP is approximately 3.5 million premises and Openreach has announced over 118 exchanges for the rollout, as well as stopping the sale of copper-based products.
With in-depth knowledge, industry engagement and experience in FTTP and Single Order broadband, you can benefit from Giacom’s expert advice and guidance as you future-proof your portfolio and support your customers in their digital transformation.
Key features & benefits
- Full fibre cable from the exchange to the premises
- Download speeds of up to 1Gbps
- Easy to overlay additional IP services such as VoIP
- Future-proof broadband solution preparing you for the 2025 PSTN withdrawal
- Single Order product with no WLR or dual orders required
- Perfect for remote working, offering low latency meaning no more slowdowns
CityFibre
Dedicated Full Fibre Ethernet and Fibre Flex in partnership with CityFibre.
Having spent the last few years rolling out its fibre-only network in towns and cities where other major providers are less prominent, CityFibre is now offering its reliable and cost-efficient products more broadly. Through our partnership, you can choose to provide your customers with its Dedicated Full Fibre Ethernet or shared fibre service, Fibre Flex.
Key features and benefits of CityFibre
Independent network infrastructure
Carrier-class, resilient ring-based architecture that is completely separate from other network providers such as Openreach, Virgin Business and Colt.
Highly competitive
Enabling Giacom partners to differentiate their service offerings.
Available in 29 towns and cities
Delivering fantastic value products where other major providers are less prominent.
Self-service portal capabilities
Giacom connects to the CityFibre network and enables partners to quote, order and service those products with the same wires-only, managed and monitoring services that are available on all our Dedicated Internet Access Ethernet products.
Built-in smart capabilities
A network designed from scratch to service the digital age, CityFibre continue to invest in its network and software platforms, making it readily upgradable to 100Gb and beyond.
Dedicated Full Fibre Ethernet
CityFibre’s dedicated full fibre Ethernet offers 100Mb or 1Gb bandwidth options and a dedicated fibre tail from the local POP to the customer’s premises.
Key features and benefits
- Dedicated symmetrical bandwidth from 10Mb to 1Gb
- Service is delivered using dedicated fibre to the customer’s premises
- 5 business hour repair SLA
Fibre Flex
Fibre Flex is an ultra-competitive and innovative product that provides symmetrical bandwidth and a guaranteed 200 Mbps service. However, customers can use up to 1 Gbps at no extra cost when possible. Unlike Dedicated Full Fibre Ethernet, Fibre Flex uses a shared fibre connection shared among a small number of customers at the end of the network.
Key features and benefits
- Guaranteed dedicated 200Mb symmetrical bandwidth
- Burstable bandwidth up to 1Gb symmetrical
- 5 business hour repair SLA
- Fibre GPON technology
CityFibre’s Network
Aberdeen, Bracknell, Bradford, Bristol, Cambridge, Cheltenham, Coventry, Derby, Edinburgh, Exeter, Glasgow, Gloucester, Huddersfield, Leeds, Leicester, Maidenhead, Milton Keynes, Northampton, Nottingham, Peterborough, Plymouth, Portsmouth, Reading, Rotherham, Sheffield, Slough, Southend, Swindon and Wakefield.
SD-WAN & MPLS
Transform your customers' network performance with our SD-WAN and MPLS solutions.
SD-WAN and MPLS allow your customers to connect to one network across multiple sites, improving the efficiency and agility of their business.
Software-Defined Wide Area Network (SD-WAN)
SD-WAN helps companies improve the management, performance and security of their wide area networks (WANs), large networks that connect smaller networks in different locations to provide communication and data exchange.
SD-WAN is a new and improved way of connecting different locations, replacing old technology with better features. It offers dynamic path selection, improved management, simple setup and VPN options. Using SD-WAN can save money on equipment and operating costs, make setting up faster, and enhance branch uptime.
Key features and benefits
- An overlay network that allows MPLS-style features over Dedicated Internet Access (DIA)
- Simplified on-site delivery
- Mobile access with the ability to connect a location or site via LTE connectivity
- CPE and security services management
- Best inclusive feature set: cloud-based operation fully featured with WAN, WiFi and Firewall in one box
- Options to use multiple access and mix technologies including LTE and Ultrafast Broadband (FTTP and G.Fast)
- A large range of enhanced features including PCI, monitoring, WiFi and Hosted Voice
- Competitive pricing with features designed to reduce cost
Multi-Protocol Label Switching (MPLS) Managed WAN
MPLS links multiple sites and manages the flow of data across those sites to improve the overall performance of a network for faster, more reliable and secure communication between different parts of a network.
Key features and benefits
- Enables multiple sites to act as homogeneous networks
- Easy to share servers and printers across multiple sites
- Reduced traffic tromboning
- Single internet breakout, easy to secure by means of firewalls and content filtering
- Internal network not exposed to the outside world
- Easy to expand with additional sites
- No restriction on private fixed IP addresses, making VoIP configuration easier and more secure
- Cost-effective
One and Only Broadband
Prepare for the end of ISDN with a single-service replacement solution.
Openreach will stop offering the ISDN service in 2025. This means that Voice over IP (VoIP) will become the new standard for communication. In order for VoIP to completely replace ISDN, customers need to have a good quality of service (QoS) for their hosted telephony and SIP trunking solutions.
One and Only Broadband offers a single-service replacement for ISDN that includes voice, data, and WiFi with excellent QoS, specifically designed for our hosted voice products HV.Select and HV.Select SIP.
Key features and benefits
True QoS
Prioritises voice before data traffic to ensure great call quality at all times.
Managed enterprise-class router
Plug and play to save on install time and minimise time spent on fault management.
Monitoring tools
Proactively monitor your customers’ networks and offer a better customer support experience.
Integrated WiFi
One box solution reduces costs.
Exclusively designed for HV.Select and HV.Select SIP
Fully integrated into our network with no compromise on quality allowing you to unlock additional revenue opportunities.
Segregated VLAN for telephony
Protects devices on the LAN with added protection for fraud and malicious activity.
Direct connection to the HVS platform
Voice traffic is managed across the Giacom network to the HV.Select platform providing your customers with reliable call quality and improving customer satisfaction.
24/7 support
Easy access to support when you need it – give your customers the best service available no matter what time of day.
Designed for the channel with 30-day terms
Simple but flexible commercial model suiting customers’ budgets.
One and Only Convergence Solution
A market-leading replacement for traditional ISDN lines.
From 2025, Openreach will be switching off traditional ISDN lines meaning there is an immediate need for Unified Communications. Our One and Only Convergence Solution combines Mobile, Software Defined-WAN, Broadband Quality of Service (QoS), Unified Communications, Hosted Voice and SIP to help you maximise opportunities as IT and communications converge.
Digital convergence is the key to enabling a productive and efficient workforce, driving revenue for you and your customers. Our One and Only Convergence Solution is flexible, allowing companies to choose the services that best meet their customers' needs and set their own prices. It also comes with 30-day rolling contracts, making it easy to adjust to changing needs and minimize financial risk. The solution is priced competitively, making it the top choice for companies looking to maximize the opportunities presented by digital convergence.
Key features and benefits
- Enhanced SIP features including call barring, DDI call forwarding, and mobile and desktop applications to use SIP outside the office
- Monitoring tools for proactively monitoring your customers’ networks and enabling a better customer support experience
- Multiple channel options to tailor the solution to each customer's requirements and budget
- Easy access to 24/7 support, giving your customers the best service available at any time of day
- An award-winning, intuitive and easy-to-navigate portal for managing all IP assets and providing end-user access
- Competitively priced with a truly wholesale proposition to help you maximise margins
