Empower your customers
Imagine reducing the cost of providing first class support with our Self-Serve portal.
In today’s digital age, customer empowerment is key to driving business success. Provide your customers with the tools they need to enhance satisfaction with our self-serve software.
Our user-friendly portal puts everything your customers need right at their fingertips. From managing accounts to accessing support resources, it’s never been easier for them to take control.
One partner saw a reduction in inbound support enquiries by nearly 60% per month!
In a recent Giacom partner survey, 95% of respondents considered it crucial to offer their customers opportunities for self-service rather than relying on traditional support channels.
Empower your customers to:
Self-manage mobiles
Manage their Giacom mobile estates, including SIM swaps and bars themselves.
See important data quickly
Access key metrics and analyse billing information
Build bespoke reports
Create and run complex reports effortlessly, tailored to their requirements
Manage their budgets
Control their spend with Customer Alerts, Bundle Usage information and Bill Limits
Stay on top of support
Log and track incidents
independently
Update account admin
Easily maintain Cost Centres, Departments and Users to keep information up-to-date
Keep informed
Securely access important documents from the billing system
Delight your customers and lower your cost of service
With our Self-Serve portal, you will not only delight your existing customers, but attract new ones.
Self-Serve puts your customers in control, performing the actions that are important to them and meeting their expectations of convenient 24/7 autonomous service.
Say goodbye to manual processes and hello to a more streamlined, efficient workflow that benefits both your business and your customers.
Significantly reduce your inbound calls and lower your cost of service, all whilst ensuring a more efficient operation and a healthier bottom line.
“The impact on our operations has been remarkable. Since implementing, we have seen a substantial reduction in monthly customer enquiries, dropping from approximately 600 emails per month to just 250. This has freed up significant internal resource, allowing our teams to focus on driving further improvements and efficiencies.”
Katarena Legg, Head of Billing & Credit Control, 4Com
There’s benefits for you, too:
Enhanced Brand Representation: Our fully white-labelled portal can effortlessly align with multiple brands. You’ll have complete administrative control to customise the portal and also ensure your invoice branding is perfectly matched too, all from within the billing system.
Boosted Sales Engagement: Leverage our Self-Serve portal as a strategic platform to promote your products directly to engaged customers and capitalise on moments of peak interaction.
Drive Cost Efficiency: Empowering your customers to self-serve through our portal streamlines processes, reducing the need for manual intervention. This not only saves you valuable time but also cuts down on operational costs, leading to improved overall efficiency and financial savings.
“…we were able to offer our customers a self-serve portal for support. This has vastly improved our productivity and general support we offer, so we now see the importance of being able to offer customers as much self- management as possible.”
Customer Service Manager, Giacom partner
Get in touch to explore how Self-Serve can help you and your customers
Related Content
Article:
Empowering Customers with Self-Service: A Win-Win for Businesses
Article:
Top Features Every Billing Self-Service Portal Should Have
Case Study:
4Com’s Inbound Support Calls Reduced by 60% with Cloud Market Tools
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