Self-Serve

Help your customers to help themselves.

Give your customers the tools they need to self-serve, enhancing satisfaction while reducing reliance on traditional support channels.

Billnow is our intuitive self-service portal, used by over 300,000 end users to manage their accounts and find the information they need, whenever they need it. By putting everything at their fingertips, Billnow makes it easier for end customers to stay in control and get more from the services you provide.

In a Giacom survey, 95% of respondents said it was important to offer self-service options rather than relying solely on traditional support channels. The impact of this has been proven by one of our partners who has achieved a reduction in inbound support enquiries by nearly 60% per month!

Empower your customers to:

Self-manage mobiles
Manage their Giacom mobile estates, including SIM swaps and bars themselves.

See important data quickly
Access key metrics and analyse billing information

Build bespoke reports
Create and run complex reports effortlessly, tailored to their requirements

Manage their budgets
Control their spend with Customer Alerts, Bundle Usage information and Bill Limits

Stay on top of support
Log and track incidents independently

Update account admin
Easily maintain Cost Centres, Departments and Users to keep information up-to-date

Keep informed
Securely access important documents from the billing system

Access external resources
Quickly navigate to your useful links such as ordering portals, FAQs, and support pages.

Delight your customers and lower your cost of service

Self-Serve puts your customers in control, performing the actions that are important to them and meeting their expectations of convenient 24/7 autonomous service.

Say goodbye to manual processes and hello to a more streamlined, efficient workflow that benefits both your business and your customers.

Why use our Self-Serve Portal?

Support enquiries reduced by nearly 60%!

“The impact on our operations has been remarkable. Since implementing, we have seen a substantial reduction in monthly customer enquiries, dropping from approximately 600 emails per month to just 250. This has freed up significant internal resource, allowing our teams to focus on driving further improvements and efficiencies.”

Katarena Legg, Head of Billing & Credit Control, 4Com

Since implementing Billnow, FLRS’s end customers enjoy greater autonomy, boosting satisfaction and reducing inbound support demand on FLRS.

“…we were able to offer our customers a self-serve portal for support. This has vastly improved our productivity and general support we offer, so we now see the importance of being able to offer customers as much self- management as possible.”

Customer Service Manager, Giacom partner

Enhanced Brand Representation
Our fully white-labelled portal can effortlessly align with multiple brands. You’ll have complete administrative control to customise the portal and also ensure your invoice branding is perfectly matched too, all from within the billing system.

Boosted Sales Engagement
Leverage our Self-Serve portal as a strategic platform to promote your products in the advertising space to your engaged customers and capitalise on moments of peak interaction.

Drive Cost Efficiency
Empowering your customers to self-serve streamlines processes, reducing the need for manual intervention. This not only saves you valuable time but also cuts down on operational costs, leading to improved efficiency and financial savings.

Get in touch to find out more about Self-Serve

Ready to help your customers to help themselves?

Speak to our team today