How MSPs Can Monetise AI: Episode 3 – Techcare

Monetising AI: Episode 3 – How a Forward Thinking MSP is Winning with Copilot Studio Agents

In this exclusive interview, Nathan Marke, Chief Strategy Officer at Giacom, speaks with Lewis Lydiard, Service Delivery Director at Techcare, about how the company is transitioning from a traditional MSP to a strategic consultancy by embracing agentic AI. They delve into how Techcare is using AI internally to streamline operations, enhance compliance, and improve knowledge sharing – while developing a unified “Techcare Copilot” that connects internal and external data sources.

Techcare is helping clients, particularly in construction, identify automation opportunities through interactive workshops. Lewis shares how Techcare is shifting from traditional managed services to a model focused on continuous consultancy and productised AI solutions. The episode highlights the growing importance of consultative skills for MSPs to deliver real business value through AI.

Speakers:

• Nathan Marke: Chief Strategy Officer, Giacom
• Lewis Lydiard: Service Delivery Director, Techcare