Back Office
Recover 25% of your Billing Team’s time
Our fully managed billing administration service. From billing errors and platform updates, to product changes, migrations, and RPI increases, our experts keep everything running smoothly and accurately. We take care of the admin, so your team can focus on strategic projects, business growth and delivering more value to customers.
Using Back Office, on average our partners saved:
40 hours each month
25% of their time
You’ll be assigned a Named Billing Analyst who will take care of:
Billing Administration
End-to-end management of supplier billing data, including CDR/SDR file processing, reject resolution, and maintenance of billing configurations such as dial codes, call classes, products, and service charge groups.
Customer Management
Full administration of moves, adds and changes to Customers, Service Charges, tariffs, CLIs and contract management.
Unlimited RPI Increases and Migrations
Move projects and business initiatives forward faster with dedicated expertise, proactive support and best-practice guidance
Comprehensive Reporting
Proactive profit optimisation through detailed monthly P&L analysis, supported by comprehensive pre-billing reporting, maintaining your complete visibility and control.
Enjoy peace of mind that you and your billing will be in good hands
Over 200 years of billing experience is shared across our specialist team.
Our team is approved for Ofcom’s Total Metering and Billing Systems (TMBS) scheme*.
£2.98bn annual revenue of products and services is processed and managed by our experts.
*Not all services are in scope in the Ofcom’s TMBS scheme
Why use Back Office?
More control and visibility, enabling informed decision-making
With a fully managed service to consolidate thirteen systems down to one, we highlighted missed revenue and resolved legacy billing errors. Smarter buying recommendations were made, along with an RPI increase, which brought all pricing in line and ensured consistent profitability
“The solution has allowed for far greater efficiency across many functions in the business, as well as providing better control and visibility, which in turn supports us in making informed decisions when considering how we continue to progress and grow the business.”
Christian Bleakley
CEO, Firstcom Europe
Imagine what our billing experts can do for you
Scale your business with expert support
Extend your capabilities with instant access to a trusted team of specialists who provide ongoing support and expert guidance.
Reclaim time to focus on growth
Free up valuable internal resources by outsourcing time-consuming tasks to our experts, giving your team more time to focus on other priorities.
Accelerate business outcomes
Move projects and business initiatives forward faster with dedicated expertise, proactive support and best-practice guidance, helping you implement change with confidence.
Maximise revenue and margin
Increase billing accuracy and reduce revenue leakage through best-practice processes and expert oversight, helping ensure you capture all billable revenue correctly and consistently.
Expert support, how and when you need it
All of our Managed Services packages can be tailored to the services you need and adapted as your business grows or requirements change.
Ready to take your billing to the next level?
Speak to our team today
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