Digital Origin
More than a billing platform
Technology and support that feel like part of the team
About Digital Origin
Digital Origin helps UK businesses stay connected, protected and productive with fully managed IT, Cyber Security and Connectivity services. From service desk support and cloud services to cyber defence and disaster recovery, they take ownership of their clients’ IT, delivering a joined-up, responsive service.
Digital Origin and Giacom have built a strong, long-standing relationship based on shared values and close collaboration, with teams working together across software and services to deliver the best outcomes for customers.
Business Challenge
As Digital Origin’s business grew, so did the complexity of its billing. Billing Manager Emilia Sayi was managing the entire process herself, from setup and administration to reconciliation, across a growing range of products and suppliers. With billing spread across multiple systems that didn’t interact, there was an opportunity to simplify processes and improve efficiency.
Digital Origin began exploring alternative billing solutions, looking for a platform that could sit at the heart of their operations and support ambitions to streamline and automate more of their business processes.
With an established relationship already in place, Giacom Account Manager Michelle Hayward worked closely with the team to explore the options available, clearly explain the differences between Giacom’s billing solutions and help Digital Origin identify the right fit for both their needs today and their future ambitions.
“Moving to another Giacom billing solution ensured we retained our dedicated Account Manager, while our Premium Assist support team brought extensive, cross-platform expertise to both our previous system and the new environment.”
Emilia Sayi, Billing Manager, Digital Origin
The Solution
After fully exploring their options both within Giacom and externally, Digital Origin decided to move their billing from Affinity to Abillity, taking the opportunity to cleanse data and refresh the look and feel of their customer invoices at the same time.
Working closely together throughout the migration, the Giacom project team guided Digital Origin through every step of the process. Their organised approach, clear communication and understanding gave Billing Manager Emilia Sayi confidence throughout and helped make the transition as smooth as possible.
Abillity’s intuitive, user-friendly interface also made it easy for the team to get to grips with the new system. Easy to navigate and learn, but with the flexibility to support Digital Origin’s needs, the platform helped make the move to a new billing solution feel straightforward. Its flexible user permissions also mean more team members can securely access the information they need, with control over what they can see and change.
Billnow has also replaced WebPortal, giving customers the self-service functionality they were already familiar with while helping to reduce administration for the Digital Origin team.
“The transition was seamless, driven by a highly organised project team that demonstrated exceptional communication and management skills. Our close collaboration continues to this day, further strengthened by excellent support provided by the Premium Assist team, with notable dedication from Sam.”
Emilia Sayi, Billing Manager, Digital Origin
Business Outcome
With Abillity, Digital Origin are achieving more within their bill run without increasing the time it takes to complete. Bills still go out on time, but with greater accuracy, while simpler reconciliation is helping identify incorrect supplier charges and resolve issues more easily.
The close partnership established during the migration has continued through Giacom’s Premium Assist service. Samuel Carlisle has become a trusted extension of the Digital Origin team, combining his knowledge of both Affinity and Abillity with a strong understanding of how their business operates. His responsive, practical support helps the team get more from the system while reducing the day-to-day administrative burden.
Digital Origin is now looking to build on that foundation by exploring integrations with Abillity, including automating the transfer of invoices into its accounting package and the creation of billing records from its CRM.
“Abillity is flexible, easy to navigate and, simple to learn. By accelerating the individual invoice reconciliation process, the platform allows us to increase invoice capacity without extending overall bill run timeframe.”
Emilia Sayi, Billing Manager, Digital Origin