Stand out in the market with mobile billing tools that do the heavy lifting
Stand out in the market with mobile billing tools that do the heavy lifting
Time to read
6 minutes
Author
Samantha Dennahy
Product Marketing Manager
Date published
June 2025
In today’s competitive mobile market, differentiation is everything. As Forbes1 reported in its Top Customer Experience Trends for 2024, “53 per cent of consumers say the experience a company provides is just as important as the products or services it sells.” That means success hinges not only on what you offer, but how you deliver it. Happy customers stay longer and spend more. Moreover, they become advocates, fuelling sustainable growth through loyalty and referrals.
For Managed Service Providers (MSPs) navigating rising costs and growing competition, especially in the mobile space, the ability to differentiate on service, not price, is critical. That’s where Giacom’s Cloud Market Tools can help.
Our suite of modular software applications is built to simplify complex billing, streamline mobile operations, and elevate your customer experience, all while improving your margins. From automated, supplier-agnostic billing to customer self-service, our tools are designed to help you scale smarter. And with optional Managed Services to handle the heavy lifting, you get more time to focus on what matters most, growing your business.
Unbeatable Security, Performance and Scalability
Trusted by over 1000 partners, our billing solutions process £2.5 billion in annual revenue, and our Self-Serve portal supports over 300,000 end users.
To ensure we meet the highest standards in data security and service delivery, our team has been granted approval with Ofcom’s Total Metering and Billing Systems (TMBS)* scheme, as well as certification for compliance with ISO27001, the international standard for information security management. With a remarkable 99.999 per cent uptime, the software guarantees reliable availability, enabling uninterrupted business operations.
In a recent survey, 94.7 per cent of over 16,500 users rated our support experience as Good or Very Good. Giacom is also committed to continuous improvement, investing £15 million in research and development for the platform in FY26.
*Not all services are in scope in Ofcom’s TMBS scheme.
“As a long-standing partner of Giacom Billing, we value the close collaboration we’ve developed… Giacom’s performance enhancements and best practice guidance combined with our expert team yielded a positive impact on our operations.”
Will Harris, Chief Data Officer, ARO
Streamline your mobile order-to-bill process through automation.
If managing mobile services means juggling multiple portals, chasing updates, and manually inputting billing details, it doesn’t have to. Giacom’s Ordering software connects provisioning and billing in one seamless workflow, giving you full oversight from a single, intuitive platform.
Access Giacom’s full range of mobile products and services without leaving the billing system. Real-time updates keep you informed, while automated billing ensures every completed order is invoiced accurately and without delay.
It’s a win-win for you and your customers: save time, cut operational costs, and eliminate manual errors, while delivering a faster, smoother experience with transparent, timely billing.
Intelligent Billing, Your Way
Our flexible mobile billing solutions allow you to bill whatever you want; however you want. From SIM-only plans and one-off device costs to usage-based mobile charges and recurring bundle subscription charges, everything can be combined into one clear, simplified bill for your customer. You choose how you bill for your services, whether individually or packaged together as a single subscription fee.
That means:
- Custom commission structures to keep your team and partners motivated.
- Faster, more accurate invoicing through automated billing processes.
- Tailored subscription plans and bundles that help you stand out in the market.
- Single, consolidated bills that make life easier for your customers.
- Powerful insights and reconciliation tools to maximise your margins.
- Advanced contract management to track terms and get proactive with renewals in a few clicks.
- Custom commission structures to keep your team and partners motivated.
“Giacom’s billing software has revolutionised how we manage and process our billing. The intuitive interface makes tracking, managing, and reconciling charges elementary, ensuring complete accuracy… Plus, the flexibility to customise billing for various services is a game changer for our business.”
Hussein Awad, HQ Telecom
Empower Your Customers with Self-Serve
Today’s customers expect control, transparency, and instant access to the tools that help them stay informed and avoid unexpected charges. For resellers and MSPs, meeting these expectations means moving beyond traditional support and delivering smarter, more empowering solutions.
Giacom’s white-labelled self-service portal puts your customers in control. From setting bill limits and usage alerts to performing SIM swaps and applying bars, users can handle everyday tasks quickly and easily, whenever and wherever they need to.
This autonomy doesn’t just improve the customer experience, it also frees your teams to focus on higher-value work, reducing operational strain. Features like automatic barring when limits are reached add an extra layer of protection against overspend, helping you deliver a proactive, customer-first service.
Designed to support your customers’ broader business goals, the portal also enables them to access billing metrics, run reports, manage cost centres, and log support tickets, fully integrated with your systems. And because it’s white-labelled, you maintain full brand control while delivering a seamless experience.
The results speak for themselves: fewer inbound calls, faster resolutions, reduced costs, and happier, more loyal customers. 95 per cent of Giacom partners say self-service capabilities are now essential to delivering a great customer experience.
“The impact on our operations has been remarkable… we have seen a substantial reduction in monthly customer enquiries, dropping from approximately 600 emails per month to just 250. This has freed up significant internal resource, allowing our teams to focus on driving further improvements and efficiencies.”
Katarena Legg, Head of Billing & Credit Control, 4Com
Specialist guidance to find you hidden value
Our Managed Service offerings allow you to offload time-consuming billing operations, freeing up your time to focus on your business. Whether you need a little extra support or full system administration, our team becomes your team, bringing expertise, accuracy, and a proven ability to deliver results.
One partner saw:
- An £8,562 increase in call revenue.
- 24 hours saved per week.
- Thousands of legacy billing issues resolved.
From Assist, our cost-effective bureau service, to full system and billing administration with Premium Assist, we’ve got all your needs covered. Our RPI Increase Professional Service streamlines price adjustments, reducing manual effort and errors when it comes to implementing price increases across your base.
Tailored to your needs, we’ll help you to optimise your processes and grow your business.
For channel businesses managing growing portfolios and acquiring businesses, our professional service team specialise in consolidating billing systems into a single, unified platform.
“The impact of the amazing work to consolidate billing platforms, carried out by the team at Giacom with input from our dedicated team at Firstcom Europe has resulted in immeasurable efficiencies and better ways of working, whilst also providing a blueprint for future acquisitions and accelerating the integration strategy post-acquisition.”
Mark Boden, Sales & Commercial Director, Firstcom Europe
Integration Made Simple
Every business relies on many critical systems, each with its specific purpose. That’s why Giacom’s Cloud Market Tools are built for integration with your existing systems.
From plug-and-play connectors to powerful APIs for custom integrations, we’ve got every approach covered.
Some of the integration connectors currently available are:
Seamlessly sync your billing and finance system, saving time and eliminating manual entry errors.
Boost efficiency and growth with the Channel’s most intuitive CRM, built for ICT and resellers.
Get paid on time with automated payment collection and reconciliation, without leaving your billing system.
These integrations eliminate manual tasks, reduce errors, and free your team to focus on what really matters.
“Its seamless integration with other systems saves us time and reduces errors.”
Hussein Awad, HQ Telecom
Ready to stand out in the market?
At Giacom, we know that in today’s mobile market, the difference between surviving and thriving comes down to efficiency and customer experience. That’s why our Cloud Market Tools are built to simplify your operations, reduce overheads, and elevate the customer journey, all from a single, intuitive platform.
From automated mobile billing and real-time order processing to proactive contract management and self-service portals, our solutions give you the power to scale without the stress. Deliver clear, consolidated bills, launch competitive bundles, and protect your margins with smarter, streamlined processes.
Whether you’re managing mobile estates, onboarding new customers, or integrating acquisitions, we help you do it all faster, more accurately, and with less effort. So you can focus on what matters: growing your business and delivering an experience your customers will remember.
Discover how Giacom’s Cloud Market Tools can transform your business. Visit Billing Solutions or contact us at [email protected] to learn more.