FLRS
From days to just hours
Giacom’s Cloud Market Tools make billing and reporting simple, fast, and far more manageable.
About FLRS
For over 30 years, FLR Spectron (FLRS) has been at the forefront of delivering essential business technology to some of the world’s most recognisable brands.
Originating in the telecoms sector, they have evolved into a trusted provider of comprehensive B2B technology solutions. Their collaborative approach ensures that every solution is aligned with their clients’ unique needs.
As a partner of Giacom Billing for 17 years, the long-standing relationship is a testament to the mutual value and trust FLRS and Giacom have built together.
“Working with Giacom has been absolutely pivotal for us, and our Account Manager Sam Smith has been an integral part of our joint success. Whether it’s resolving queries or planning for the future, Sam brings the right people together and ensures everything runs smoothly.”
Emma Norfolk,
Chief Revenue Officer
Business Challenge
FLRS found themselves facing a significant operational challenge; the business was fragmented across six distinct divisions, each operating with its own systems and processes. This siloed structure had led to inefficiencies, duplication of effort, and a lack of cohesion across the organisation. With ambitions for rapid growth, FLRS recognised the urgent need to unify its operations and embrace digital transformation.
The business was managing a vast network of suppliers across a wide range of products and services, relying heavily on manual processes that were time-consuming and prone to error. Staff were working with outdated systems that were frustrating and inefficient, and data was scattered across multiple platforms that didn’t communicate with each other, making it impossible to maintain a single source of truth.
To overcome these challenges, FLRS sought a strategic partner who could help them reset and reimagine their business operations from the ground up. They turned to Giacom for expert guidance in simplifying operations, streamlining processes, and enabling scalable growth.
The Solution
The foundation of the solution was a successful billing migration. Giacom consolidated fragmented billing operations by migrating data from multiple legacy systems into Abillity, a cloud-based billing platform. This unified system provided FLRS with a centralised, scalable billing infrastructure.
Next, Giacom implemented API integrations between Abillity and FLRS’s critical business systems, including their CRM, accounting software, and BI tools. These integrations automated customer creation and billing processes, improving invoice accuracy and reducing manual workload. With a single source of truth now in place, reporting became seamless, and customer data was consistent across all touchpoints, enabling a more personalised and efficient customer experience.
FLRS also streamlined their procurement by sourcing all mobile, connectivity, and cloud services directly from Giacom. As part of their transition to All-IP, Giacom’s fully managed service offering ensured minimal disruption for both FLRS and their end customers. Through a single portal, FLRS can now order and manage all services, with automated service file imports enabling accurate and timely billing. Monthly reconciliation of service files ensures no revenue is missed and margins remain protected.
FLRS’s end customers now benefit from Giacom’s Self-Serve portal, where they can access bills, manage mobile services (including SIM swaps and bars), raise support tickets, and more. This self-service capability gives FLRS’s customers greater control over their spending and reduces inbound support queries, resulting in further time and cost savings for FLRS.
“We’ve moved from a daily struggle with multiple data sources across disconnected systems to having a single source of truth, where reporting in Abillity is instant and accurate. We now have complete financial visibility at every level and at our fingertips.”
Emma Norfolk,
Chief Revenue Officer
Business Outcome
The strategic partnership between FLRS and Giacom has delivered transformative results across the business. FLRS now operates from one unified, cloud-based billing system, integrated seamlessly with their CRM, accounting, and BI tools. This has created a ‘single pane of glass’ view, giving teams improved data visibility, operational efficiency, and revenue assurance.
Automated invoicing and real-time reporting have replaced manual, error-prone processes, enabling precise P&L tracking and freeing staff to focus on higher-value tasks. The consolidation of suppliers has brought significant cost and time savings, while the move to a single billing platform has reduced IT overhead and complexity.
End customers now enjoy greater autonomy through Giacom’s Self-Serve portal, boosting satisfaction and reducing inbound support demand.
The partnership has also empowered FLRS to expand their product portfolio, adding cloud services and winning larger contracts with confidence. With scalable systems in place, FLRS is no longer constrained by outdated processes or fragmented infrastructure.
Critical to this transformational project has been the alignment and dedication of their account manager, Sam Smith, who remains fully embedded in FLRS’s digital transformation roadmap.
Together, FLRS and Giacom are building a future of seamless automation, integrated systems, and exceptional customer experiences, laying the foundation for continued growth and innovation.
“What used to take days now takes just a couple of hours, and that’s a real game-changer for us. We absolutely love working with Giacom; they’ve made things simple, fast, and far more manageable. We’re excited about what’s next and can’t wait to see how much more we can achieve together.”
Emma Norfolk,
Chief Revenue Officer