HQ Telecom

Seamless Integrations

Giacom’s Cloud Market Tools revolutionised HQ Telecom’s business processes.

HQ Telecom’s commitment is to deliver the most competitive pricing alongside unparalleled service. 

Specialising exclusively in B2B solutions, HQ Telecom caters primarily to SMEs, tailoring their expertise to meet the unique demands of business clients. Giacom were thrilled to welcome HQ Telecom back after over five years with another provider of billing software solutions.

Business Challenge

HQ Telecom had recently integrated mobile services into their already impressive product portfolio through a partnership with Giacom. However, managing the complexities of mobile ordering and billing proved a significant challenge, consuming valuable time and resources.

This administrative burden was hindering HQ Telecom’s ability to focus on their core priorities: engaging with customers and driving business growth. Streamlining these processes became critical to unlocking their full potential.

Through a series of focused discussions, Giacom brought in subject matter experts who took the time to understand HQ Telecom’s specific needs thoroughly. This tailored approach ensured the development of a solution perfectly aligned with their unique requirements.

Giacom’s Cloud Market Tools deliver a versatile suite of modular business management software, empowering businesses to streamline operations effortlessly. For HQ Telecom, the ideal solution was to leverage the integrated capabilities of the Ordering, Billing, and Premium Assist tools.

The seamlessly integrated Ordering and Billing tools automate mobile order provisioning and enable instant billing upon order completion.  This immediately reduces operational friction and improves billing accuracy.

The flexible, scalable architecture of the Billing software enables HQ Telecom to customise billing to suit their unique needs, empowering them to bill anything, anytime, in any way. Additionally, Giacom’s Premium Assist Managed Service became a game-changer, allowing HQ Telecom to offload time-intensive billing tasks to Giacom’s dedicated team of industry experts.

Business Outcome

Giacom’s seamless integration of mobile ordering and billing empowered HQ Telecom to rapidly scale their mobile operations with ease and efficiency. This streamlined approach ensures their processes are both effective and hassle-free.

HQ Telecom appreciates the intuitive interface of the billing software which has been specially designed to accelerate billing cycles and enhance cash flow. Built on industry-leading security standards, the platform ensures robust protection for confidential data, providing HQ Telecom with confidence and peace of mind.

With Giacom’s Ofcom-accredited billing experts managing all billing operations, HQ Telecom are freed from administrative burdens. HQ Telecom can now focus on what truly matters—engaging with their customers and driving business growth.


“Giacom’s billing software has revolutionised how we manage and process our billing.  The intuitive interface makes tracking, managing, and reconciling charges elementary, ensuring complete accuracy. Its seamless integration with other systems saves us time and reduces errors. Plus, the flexibility to customise billing for various services is a game changer for our business.”

Hussein Awad


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