Managed Services
Expert support with measurable business value.
From day-to-day admin support, to revenue assurance and business intelligence, our Managed Services are designed to strengthen every aspect of your billing operation. Choose a single service or combine multiple solutions to create a tailored package, all delivered by our experts with decades of industry experience.
Assist
The extra helping hand for your day-to-day billing
With our cost-effective bureau service, you maintain control over your billing while we take on the time-consuming administration.
Premium Assist
An extension of your team to improve margins and gain back time
From full billing administration and supplier reconciliation, to reporting and process optimisation, our team work seamlessly with yours and deliver measurable results.
Professional Services
Expert support for one-off projects
If you need an extra hand with an upcoming RPI increase, migration or bespoke set of reports, you can trust in our experts to see it through.
Enjoy peace of mind that you and your billing will be in good hands
Over 200 years of billing experience is shared across our specialist team.
Our team is approved for Ofcom’s Total Metering and Billing Systems (TMBS) scheme*.
£2.98bn annual revenue of products and services is processed and managed by our experts.
*Not all services are in scope in the Ofcom’s TMBS scheme
The Benefits of Managed Services
Scale your business with expert support
Extend your capabilities with instant access to a trusted team of specialists who provide ongoing support and expert guidance.
Reclaim time to focus on growth
Free up valuable internal resources by outsourcing time-consuming tasks to our experts, giving your team more time to focus on other priorities.
Ensure billing accuracy and compliance
Minimise operational and regulatory risk with a managed service backed by an Ofcom TMBS-approved team, helping to ensure billing accuracy and compliance.
Maximise revenue and margin
On average, our Recon service increases margins for our partners by 3-5% and revenue by 1%, and Back Office can save 40 hours each month!
Why use Managed Services?
“Working with Giacom has enabled us to successfully evolve into a Managed Service Provider, adding IT Services to our portfolio whilst simultaneously streamlining our operations.”
Keith McBride
Director, Midas Communications Limited
“We’ve moved from a daily struggle with multiple data sources across disconnected systems to having a single source of truth, where reporting in Abillity is instant and accurate. We now have complete financial visibility at every level and at our fingertips.”
Emma Norfolk
Chief Revenue Officer, FLRS
“Having a platform that’s easy to use, and people who genuinely have your back, is invaluable. I’ve had the same Account Manager and Billing Manager supporting me for years, and that continuity and guidance have made all the difference.”
Joanna Koushi
Director, Urbancoms
Expert support, how and when you need it
All of our Managed Services packages can be tailored to the services you need and adapted as your business grows or requirements change.
Ready to take your billing to the next level?
Speak to our team today
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