Assist

The extra helping hand for your day-to-day billing.

Assist is our cost-effective bureau service that allows you to outsource time-consuming billing administration to our in-house experts. Backed by over 200 years of combined industry experience, we will help you to free up valuable time to focus on growing your business, whilst still maintaining control.

You’ll be assigned a Billing Consultant who will take care of:

Supplier File Management
Full management of Call (CDR) and Service (SDR) files, from collection to importing into the billing system.

Non-commercial Reject Resolution
Complete resolution of any configuration related rejection following the import of CDR and SDR files.

Billing Configuration
Comprehensive management of dial codes, call classes, product catalogue and service charge groups.

Pre Bill Run Checks
We’ll provide a summary of significant month-to-month variances, key issues and actionable insights.

Enjoy peace of mind that you and your billing will be in good hands

Over 200 years of billing experience is shared across our specialist team.

Our team is approved for Ofcom’s Total Metering and Billing Systems (TMBS) scheme*.

£2.98bn annual revenue of products and services is processed and managed by our experts.

*Not all services are in scope in the Ofcom’s TMBS scheme

Why use Assist?

The time it’s given back is huge!

From its early days, Urbancoms required a billing platform teamed with expert support that could simplify operations, remove complexity, and support continued growth.

“Abillity has been essential to growing my business. What used to take up to two days on my old billing system now takes just a couple of hours on the Abillity platform. The time it’s given back is huge.”

Joanna Koushi
Director, Urbancoms

Unmatched care and expertise

KVD Group chose Assist to alleviate the day-to-day administrative billing burden. This partnership evolved into an extension of their team, offering support, advice and hands-on assistance where needed.

“Giacom provide outstanding support across every area of their service, from technical queries to more complex billing challenges. The level of care and expertise they deliver is unmatched; we simply wouldn’t find this level of support anywhere else.”

Jess Outrim
Billing & Provisioning Manager, KVD Group

Build resilience into your billing operations
Reduce reliance on individual resources and benefit from trusted expertise that helps keep your billing operations running smoothly and consistently.

Reclaim time to focus on growth
Free up valuable internal resource by outsourcing time-consuming tasks to our experts, giving your team more time to focus on other priorities.

Ensure billing accuracy and compliance
Minimise operational and regulatory risk with a managed service backed by an Ofcom TMBS-approved team, helping ensure billing accuracy and compliance.

Maximise revenue and margin
Reduce revenue leakage through best-practice processes and expert oversight, helping ensure you capture all billable revenue correctly and consistently.