Assist
Let our Bureau Team do the heavy lifting for you
Assist is a cost-effective bureau service, allowing you to outsource time-consuming billing operations to our in-house industry experts.
Backed by a team with over a century of combined billing experience, our Assist managed service allows you to maintain control over your billing without the time-consuming administration.
By leaving the day-to-day billing tasks to us, not only will you benefit from an accurate and trustworthy service, but you’ll also regain time to focus on growing your business.
Our Assist Managed Service will take care of:
Supplier File Management
Full management of Call (CDR) and Service (SDR) files, from collection to importing into the billing system
Billing Configuration
Comprehensive management of dial codes, call classes, product catalogue and service charge groups.
Non-commercial Reject Resolution
Complete resolution of any configuration related rejection following the import of CDR and SDR files.
In-depth Billing Reports
Comprehensive management of dial codes, call classes, product catalogue and service charge groups.
Pre Bill Run Checks
We’ll provide a summary of significant month-to-month variances, key issues and actionable insights.
Named Billing Analyst
Monthly billing management with a comprehensive reporting pack prior to invoices being sent to your customers for review.
Immediate financial benefits delivered!
KVD Group chose Assist to alleviate the day-to-day administrative billing burden. This partnership evolved into an extension of their team, offering support, advice and hands-on assistance where needed.
Automation and reconciliation were also introduced for faster, more accurate invoicing. This found missed revenue which was corrected and billed for immediate financial benefits.
“Giacom provide outstanding support across every area of their service, from technical queries to more complex billing challenges. The level of care and expertise they deliver is unmatched; we simply wouldn’t find this level of support anywhere else.”
Jess Outrim, Billing & Provisioning Manager, KVD Group
Imagine what our billing experts can do for you
Enjoy peace of mind your billing will be in good hands
Our Team have amassed over 100 years of collective billing experience. We are accredited for Ofcom’s Total Metering and Billing Systems (TMBS) scheme ensuring billing accuracy and compliance with best practice.
Ensure operational continuity
Eliminate single points of failure, ensuring seamless billing operations with a resilient, expert-backed approach.
Free up your valuable time
Offload your system and billing administration to our experts, giving you more time to focus on the important things.
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