Assist Managed Service
Let our Bureau Team do the heavy lifting for you
Assist is a cost-effective bureau service, allowing you to outsource time-consuming billing operations to our in-house industry experts.
Backed by a team with over a century of combined billing experience and Ofcom TMBS accreditation, Giacom’s bureau service allows you to maintain control over your billing without the time-consuming administration.
Assist will do the heavy lifting and enable you to simplify your billing operations and optimise profitability. By leaving the day-to-day billing tasks to us, not only will you benefit from an accurate and trustworthy service, but you’ll also regain time to focus on growing your business.
Chat to us about Assist today!
Our Assist Managed Service will take care of:
Billing Configuration
Comprehensive management of dial codes, call classes, product catalogue and service charge groups.
Supplier File Management
Full management of Call (CDR) and Service (SDR) files, from collection to importing files into the billing system.
Non-commercial Reject Resolution
Complete resolution of any configuration related rejection following the import of CDR and SDR files.
In-depth Billing Reports
A detailed profit and loss reporting pack sent for your review prior to invoices being sent to your customers.
Pre Bill Run Checks
We’ll provide a summary of significant month-to-month variances, key issues and actionable insights.
Named Billing Analyst
Monthly billing management with a comprehensive reporting pack prior to invoices being sent to your customers for review.
Imagine what our billing experts can do for you!
Enjoy peace of mind your billing will be in good hands
Our Team have amassed over 100 years of collective billing experience. We are accredited for Ofcom’s Total Metering and Billing Systems (TMBS) scheme ensuring billing accuracy and compliance with best practice.
Ensure operational continuity
Eliminate single points of failure, ensuring seamless billing operations with a resilient, expert-backed approach.
Free up your valuable time
Offload your system and billing administration to our experts, giving you more time to focus on the important things.