KVD Group
Immediate Financial Benefits Delivered
Faster, more accurate invoicing with monthly reconciliation to recover missed revenue.
About KVD Group
KVD Group is an independent telecommunications and IT consultancy with over 25 years of industry experience.
Partnering directly with leading network and software providers, they deliver tailored business solutions. Their primary goal is to be the trusted partner for organisations seeking comprehensive and efficient management of their systems.
KVD Group has been a valued partner of Giacom Billing for over six years, united by a strong alignment of business objectives and a shared commitment to building enduring partnerships.
“Giacom provide outstanding support across every area of their service, from technical queries to more complex billing challenges. The level of care and expertise they deliver is unmatched; we simply wouldn’t find this level of support anywhere else.”
Jess Outrim
Billing & Provisioning Manager, KVD Group
Business Challenge
As a provider of a diverse range of products and services, KVD Group faced operational complexity stemming from the use of multiple, disparate systems. Each product line was managed through a separate billing system, resulting in customers receiving multiple invoices instead of a single, consolidated bill.
The lack of centralised data not only impacted the customer experience but also created significant barriers to effective reporting, cross-selling, and upselling. With customer information siloed across systems, identifying opportunities for growth within existing accounts became a manual and inefficient process. Additionally, reconciling supplier costs against customer charges was time-consuming and often deprioritised due to resource constraints.
Recognising the need for a more streamlined and scalable approach, KVD Group sought a strategic partner to help reimagine their operations. They turned to Giacom for expert guidance in simplifying their systems, improving operational efficiency, and laying the foundation for sustainable growth.
“Giacom made the process seamless, offering expertise across multiple areas and consistently being available to assist. The result has been a smooth delivery that has significantly benefited our business.”
Jess Outrim
Billing & Provisioning Manager, KVD Group
The Solution
Led by their dedicated Account Manager, Sam Smith, Giacom invested time in deeply understanding KVD Group’s business, people, and processes.
Giacom first tackled the fragmented billing systems and successfully migrated all of KVD Group’s billing into a single platform, Abillity. This enabled the generation of consolidated customer invoices that clearly present all products and services in one place. This significantly improved the customer experience and provided KVD Group with a unified view of each customer’s account.
To further support operational efficiency, Giacom introduced its Managed Service, Assist, providing Bureau billing support that alleviated the day-to-day administrative burden on KVD Group’s internal team. This close partnership has evolved into a seamless extension of KVD Group’s operations, with the Bureau team offering ongoing support, advice, and hands-on assistance whenever needed.
Automation and reconciliation were also introduced into the billing process, enabling faster, more accurate invoicing and improving cash flow. The implementation of a monthly reconciliation process uncovered missed revenue opportunities, which were quickly corrected and billed, delivering immediate financial benefits.
“Sam Smith, our Account Manager, is fantastic. He keeps us updated on new features and upcoming changes that could really benefit us. Whenever we raise a query or request, Sam takes the time to listen, create a plan, and bring the right teams together, all while keeping us in the loop every step of the way.”
Jess Outrim
Billing & Provisioning Manager, KVD Group
Business Outcome
The partnership between KVD Group and Giacom has delivered improvements across billing operations, customer experience, and financial performance. By consolidating multiple legacy billing systems into a single unified platform, KVD Group achieved significant cost savings and operational efficiencies. The implementation of a monthly reconciliation process also uncovered and recovered missed revenue, directly boosting profitability.
With a streamlined billing process now in place, invoices are issued faster and more accurately, resulting in improved cash flow. The introduction of automation and centralised data has empowered the sales team with a 360-degree view of each customer, enabling more effective cross-selling and upselling across the full product portfolio. Reporting has become simpler and more insightful, supporting faster, data-driven decision-making across the business.
Looking ahead, KVD Group plans to build on these efficiencies by integrating Giacom’s Mobile Orders solution to automate mobile billing, and adopting the Self-Serve portal to give end customers greater control and flexibility.
“Working with Giacom has been a consistently excellent experience. Their commitment to service and partnership has exceeded our expectations, and we’re proud to consider them a trusted and valued partner. We look forward to growing our relationship even further in the years ahead.”
Jess Outrim
Billing & Provisioning Manager, KVD Group