Your route to Microsoft 365 Copilot success starts here.

Tools, frameworks and real-world insights to grow your AI practice with confidence.

AI is rapidly reshaping how SMBs work, and MSPs like you play a key role in helping your customers adopt it safely and effectively.

Microsoft 365 Copilot brings practical, immediate value to your customers. Boosting productivity, improving processes and enabling smarter decisions.

For MSPs, the opportunity reaches far beyond licence sales. By leading with your own AI capability and showing clients what’s possible, you can create deeper partnerships and stand out in a fast‑moving market.

Imagine what’s possible. You can deliver higher value services, strengthen customer relationships and differentiate your offering in a rapidly evolving market.

This is your hub for Copilot resources, frameworks, programs and real-world insights — helping you build capability and unlock new revenue.

Start your Copilot journey today with our team of AI experts.

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Your route to
Copilot success

Copilot as a Service – 5 step approach

Why
Giacom?

Customer
Case Studies

Programs That
Power Your AI Practice

Copilot
Resource Centre

AI is transforming how SMBs operate.
Don’t get left behind.

MSPs are in the perfect position to guide customers through secure, effective and high‑value adoption.

Adoption is accelerating

Thousands of SMBs like your customers are already using AI and are looking for guidance from their IT experts – that’s you!

Build new
AI skills

Build & manage AI agents that automate operational processes, drive efficiency, and enable scalable growth.

Be customer zero

Develop deep customer relationships. Build internal capability and adopt a framework‑led approach.

Show evolving value

Copilot impacts productivity, processes and business models, and MSPs who lead with AI stand out in a busy market fast.

Monetise services

True value for you comes from managed services, ongoing training, agentic automation, and business process transformation.

Need help standing out in an ever growing market?

Get in touch

Copilot as a Service – 5 step approach.

Built from real partner experiences by our Copilot experts, this five-step framework shows MSPs how to deliver Copilot effectively and unlock long term service value.

Phase 1 Copilot Chat

Phase 2 Customer Engagement and Readiness

Phase 3 M365 Copilot and Adoption

Phase 4 Copilot Agents

Phase 5 Business Use Case and Roll Out

Copilot Chat

Enable free secure M365 Chat for all users.
Train users to prompt and educate them on shadow IT and data protection concerns.
Use analytics to identify high engagement users.

Monetisation: Initial consulting, analytics reporting.

Useful Resources:

Use tools like Secure AI Solutions Assessment and Cloud App Discovery to identify shadow AI risks in larger opportunities. Resource 1 | Resource 2.
Turn on Copilot Chat for all users. Resource 1
Provide basic training on prompt engineering and AI security awareness. Resource 1 | Resource 2.
View usage analytics to identify high use candidates. Resource 1.

Customer Engagement & Readiness

Run ‘Day in the Life’ engagements to show value.
Identify target users for M365 Copilot licenses.
Assess and fix cyber security, data governance and technical requirements.

Monetisation: Paid workshops, license upgrades, Professional Services [KB1] [AP2] (including Copilot and Security readiness assessments, data governance and permissions management).

Useful Resources:

Use M365 Lighthouse for security and compliance checks across all customers Resource 1.

Host webinars or events to engage and educate high potential users. Resource 1 | Resource 2.

Run readiness and solutions assessments to check data location, security, and cloud readiness. Resource 1 | Resource 2 | Resource 3 | Resource 4 | Resource 5.

M365 Copilot and Adoption

Onboard and train end-users on M365 Copilot.
Provide managed adoption services – prompt workshops and updates, create knowledge hubs.
Use analytics to inform continuous improvement.

Monetisation: Onboarding, managed adoption services.

Useful Resources:

Utilise Giacom Practice team to help understand the adoption journey.
Sell and assign Copilot licenses; solutions partner (Modern Work) gets extra rebates.
Deliver adoption and training packages (e.g. events, prompt workshops, newsletters, marketing materials).Resource 1 | Resource 2 | Resource 3.
Use the Copilot Dashboard for advanced analytics on usage. Resource 1

Copilot Agents

Train users to build their own agents.
Develop and deploy custom Copilot agents.
Move beyond IT enablement to business transformation.

Monetisation: Consulting, agent development and training.

Useful Resources:

Manage agent security and compliance through analytics. Resource 1 | Resource 2 | Resource 3.
Train users to create their own agents (Lite version) or offer full agent creation/management. (request for training or use agent webinar training) Resource 1
Use Power Automate and Copilot Studio (premium license for advanced features) – request for support

Business Use Case & Roll Out

Use analytics to monitor agents and usage – measure ROI and expand use cases.
Provide ongoing managed services, optimisation and reporting.

Monetisation: Managed services and continuous consulting.

Useful Resources:

Support: Webinars, learning resources, and managed service offerings.
Expand deployment to more users based on ROI and business cases. Use the Copilot Dashboard for advanced analytics on usage. Resource 1.
Provide ongoing managed services: continuous training, onboarding, regular updates, and agent maintenance.
Encourage participation in regular webinars and updates. Resource 1.

Want to build your tailored 5-step approach with our AI Experts?

Get in touch

Why Giacom?

We’re uniquely equipped to help MSPs adopt Copilot, with in‑house specialists, proven frameworks and the tools to support every stage of the journey.

Our focus on strong relationships and exceptional partner experience means we’re always on hand — from sharing the latest innovations to helping your team with everyday questions.

Backed by a deep Microsoft partnership and early access to Copilot, we bring real, hands-on expertise to help you and your customers get confident, fast.

Accelerate your AI journey with hands-on guidance, proven frameworks and support at every step.

Speak to us

Programs that power your AI Practice.

Microsoft’s MSP programs help partners build the skills and confidence needed to deliver AI and Copilot effectively.

With structured learning paths and hands-on technical support, these programs deepen AI expertise, unlock incentives, and accelerate customer adoption.

By tapping into them, you can strengthen your AI practice and stay ahead of evolving customer needs.

Click the image to explore the full range of programs.