Premium Assist
An extension of your team to improve margins and gain back time.
Our Premium Assist services have been designed to go beyond a basic bureau service, supporting and optimising your day-to-day business operations. From full billing administration and supplier reconciliation, to reporting and process optimisation, our experts work as an extension of your team to improve efficiency and deliver measurable results.
Premium Assist can help to provide short-term cover or operate as a long-term partner, providing the expertise and resources needed to remove billing burdens, improve operational performance and support sustainable business growth.
Using Premium Assist our partners achieve on average:
40 hours saved per month
3–5% increase in margins
1% increase in revenue
Our Premium Assist Services
Each service has been carefully developed to address critical operational challenges and can be delivered as a standalone solution or as part of a wider support engagement.
Recon
We guarantee we will find you more revenue
Our specialist revenue assurance service is designed to uncover billing inaccuracies, resolve supplier overcharges, and identify missed revenue opportunities. By auditing supplier costs against your customer billing, our experts will identify discrepancies, correct costly errors, and recover lost revenue.
Back Office
Recover 25% of your Billing Team’s time
Our fully managed billing administration service. From billing errors and platform updates to product changes, unlimited migrations, and unlimited RPI increases, our experts keep everything running smoothly and accurately. We take care of the admin, so your team can focus on strategic projects, business growth and delivering more value to customers.
Analytics
Turn billing data into business intelligence
Transform your billing data into clear, easy-to-understand dashboards and reports. Whether you need out-of-the-box reporting, fully customised KPI dashboards or integrated insights across billing, CRM, and finance systems, Analytics helps you to track performance, identify opportunities, and drive growth with confidence.
Enjoy peace of mind that you and your billing will be in good hands
Over 200 years of billing experience is shared across our specialist team.
Our team is approved for Ofcom’s Total Metering and Billing Systems (TMBS) scheme*.
£2.98bn annual revenue of products and services is processed and managed by our experts.
*Not all services are in scope in the Ofcom’s TMBS scheme
Why use Premium Assist?
From Reseller to MSP with Software, Services and expert support
Faced with growing ambitions and limited resources, Midas Communications partnered with Giacom to streamline operations, free up valuable time and unlock new opportunities for growth.
“The support we receive from Giacom is second to none, the Premium Assist team are an extension of the Midas team, and our long-standing partnership is a testament to its success.”
Keith McBride
Director, Midas Communications Limited
Shared values and a joint commitment to deliver outstanding customer experiences
4Com’s business operations have been transformed after a period of rapid growth and acquisitions resulted in complex and fragmented billing operations.
“Giacom has played an instrumental role in helping us deliver critical migrations and transformational improvements across our business. The close collaboration has positioned them not just as a supplier, but as a true extension of our team.”
Katarena Legg
Head of Billing & Credit Control, 4Com
Imagine what our billing experts can do for you
Scale your business with expert support
Extend your capabilities with instant access to a trusted team of specialists who provide ongoing support and expert guidance.
Reclaim time to focus on growth
Free up valuable internal resources by outsourcing time-consuming tasks to our experts, giving your team more time to focus on other priorities.
Accelerate business outcomes
Move projects and business initiatives forward faster with dedicated expertise, proactive support and best-practice guidance, helping you implement change with confidence.
Maximise revenue and margin
Increase billing accuracy and reduce revenue leakage through best-practice processes and expert oversight, helping ensure you capture all billable revenue correctly and consistently.
Expert support, how and when you need it
All of our Managed Services packages can be tailored to the services you need and adapted as your business grows or requirements change.
Ready to take your billing to the next level?
Speak to our team today
Explore more of our Managed Services
