Premium Assist
On average, our partners save 20 hours per month, with a 1% increase in revenue!
Premium Assist is a Managed Service designed to support, not replace, your billing team. We take care of the time‑consuming, day‑to‑day administration so your billing managers can focus on high‑value, strategic projects that move your business forward. Our experts are available to optimise and take on your billing processes, saving you hours each month and enhancing profitability.
We specialise in uncovering billing inaccuracies, resolving supplier overcharges and identifying missed revenue opportunities. Whether you need a temporary helping hand or long-term support, our experts can help to remove your billing burden and contribute to your sustained business growth.
Your workload, expertly managed.
New Customer Creation
Including account set up, tariff additions and service management.
Billing Configuration
All system configurations including dial codes, call classes and service charge groups.
In-Life Customer Management
Full administration of moves, adds and changes to service charges, tariffs, CLIs and contract management.
Supplier Reconciliation
We handle everything from collection and importing CDRs and SDRs, to validating data from your suppliers.
Profit Optimisation
Detailed monthly P&L analysis with recommendations to improve loss-making areas and smarter buying recommendations.
Professional Services
Two RPI increases and four migrations or consolidations per year are included.
Full oversight
Receive comprehensive reporting packs prior to invoices being sent to your customers for review.
Dedicated Expertise
You’ll be assigned a Billing Consultant who will be supported by a collaborative team of billing specialists.
On average our partners save 20 hours each month, with a 1% increase in revenue!
Delegate your system and billing administration to our team of seasoned professionals, allowing you to focus on what matters most. By combining our expertise and strict compliance procedures, our team ensures your billing processes are accurate, compliant, and aligned with industry best practice.
Premium Assist is your partner in efficient, accurate, and profitable billing, ensuring your business thrives in an increasingly competitive market.
Read what our partners have to say about Premium Assist
“The impact of the amazing work to consolidate billing platforms, carried out by the team at Giacom with input from our dedicated team at Firstcom Europe has resulted in immeasurable efficiencies and better ways of working, whilst also providing a blueprint for future acquisitions and accelerating the integration strategy post-acquisition.”
Christian Bleakley, CEO, Firstcom Europe
“Giacom has played an instrumental role in helping us deliver critical migrations and transformational improvements across our business. The close collaboration has positioned them not just as a supplier, but as a true extension of our team.”
Katarena Legg, Head of Billing & Credit Control, 4Com
“We’ve moved from a daily struggle with multiple data sources across disconnected systems to having a single source of truth, where reporting in Abillity is instant and accurate. We now have complete financial visibility at every level and at our fingertips.”
Emma Norfolk, Chief Revenue Officer, FLRS
“Giacom provide outstanding support across every area of their service, from technical queries to more complex billing challenges. The level of care and expertise they deliver is unmatched; we simply wouldn’t find this level of support anywhere else.”
Jess Outrim, Billing & Provisioning Manager, KVD Group
Imagine revolutionising your business operations
Free up your valuable time
Offload your billing administration to our experts, so Billing Managers can focus their time where it’s needed most.
Enjoy peace of mind your billing will be in good hands
Our Team have amassed over 100 years of collective billing experience and is approved for Ofcom’s Total Metering and Billing Systems (TMBS) scheme*, ensuring billing accuracy and compliance with best practice.
Maximise revenue, minimise loss, improve accuracy
We’re skilled at uncovering and resolving billing inaccuracies, identifying missed revenue and supplier overcharges to improve billing accuracy and boost your profitability.
*Not all services are in scope in the Ofcom’s TMBS scheme
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4Com reduced their inbound support calls by up to 60% with Giacom’s Self-Serve portal
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